SHIFT LEAD - CASUAL DINING

Cactus Petes Resort Casino; Jackpot (NV); On-site; USD 17,000 - 24,000; Full time

Job summary

Cactus Petes Resort Casino is seeking a Front of House associate to support fast-paced service in our dining venues. You will handle guest orders, manage cash transactions, and help keep the dining area clean and well-stocked.

Applicants should have at least six months’ experience in fast food or deli settings, strong guest service skills, and the ability to operate a POS system. Flexible shifts and a 21+ age requirement apply.

Qualifications

• Adheres to SOPs and standards of conduct, including attendance, appearance, confidentiality and safety practices.
• Trains Front of House team members in order taking, cash handling, service sequence and sanitation.
• Ensures menu items are available and coordinates with culinary for outages.
• Maintains proper venue setup, organization, cleanliness and inventory control.
• Operates various workstation roles and handles guest orders including take-out.
• Ensures compliance with health regulations and safety requirements.
• Investigates deficiencies and records product transfers accurately.
• Participates in developing and rolling out special food and drink offerings.
• Places orders for products and ingredients following guidelines.

Responsibilities

• Take and fulfill guest orders, including Take-Out, and ensure accuracy.
• Maintain cleanliness and organization of the venue to support efficient service.
• Assist in the kitchen as needed and support crew during peak times.
• Support superior customer service and comply with all company standards.

Skills

Cash handling

Guest service

POS system

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Adheres to Standard Operating Procedures for the department and property; standards of code of conduct, attendance, appearance, cash handling, confidentiality, safety, food safety/sanitation and finally, Signature Guest Service.
• Trains Desert Room Front of House Team Members in all aspects of the Front of House operation, including order taking, cash handling, sequence of service, administration of approved food safety/sanitation practices, and venue cleanliness.
• Ensure that all menu items are available for service . Take corrective action to correct any product outages, including seeking assistance from leaders and the Culinary Team in order to satisfy any outages.
• Ensure the venue is properly always set up for efficient service , to include organizing, cleaning, and stocking, and condiments and inventory items.
• As needed, assumes various workstation positions within the venue, including taking and filling Guest Orders, assisting in Kitchen as needed, and answering calls and taking orders for Take-Out orders.
• Ensure accountability for all compliance issues, regulations, laws and health requirements as related to food and beverage operations .
• Investigate and report any deficiencies, system errors, or problem areas and provide corrective action to accomplish desired results .
• Coordinates and accurately record product transfers .
• Participate in the development and roll-out of special food and drink menu offerings .
• Place product and ingredient orders as directed according to current ordering guidelines/pars .

BRING US YOUR BEST.

Must be at least 21 years of age.

• Six (6) months experience in fast food, deli or concession , ala-carte restaurant preferred.
• Experience with deli equipment preferred.
• Adequate mathematical skills and the ability to understand and utilize a POS system/count money and provide change.
• Able to work varied shifts and hours.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $15.00 Based on experience