Shift Lead: Cash & Kitchen Ops | Guest Experience

Wingstop; Clarksville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Wingstop in Clarksville, TN is seeking a qualified Shift Lead to manage transactions, oversee kitchen tasks, and ensure guest satisfaction during each shift.

The role emphasizes strong cash handling, POS experience, basic computer skills, and the ability to communicate clearly with team members and guests to deliver an outstanding Wingstop experience.

Experience with refunds, returns, and resolving complaints is valued, along with maintaining health standards and inventory accuracy.

Qualifications

• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Strong math and multitasking skills.

Responsibilities

• Balance and assign cash registers.
• Perform daily inventory.
• Maintain clear communications with customers and team.
• Process returns and refunds; resolve complaints.
• Ensure cashiers upsell and deliver great service.
• Keep kitchen sanitized and organized.
• Ensure food quality across the shift.
• Assign tasks to employees.
• Adhere to Wingstop inspection standards.
• Follow all company policies.

Skills

POS systems

Cash handling

Customer service

Multitasking

Communication

Job description

Wingstop in Clarksville, TN is seeking a qualified Shift Lead to manage transactions, oversee kitchen tasks, and ensure guest satisfaction during each shift.

The role emphasizes strong cash handling, POS experience, basic computer skills, and the ability to communicate clearly with team members and guests to deliver an outstanding Wingstop experience.

Experience with refunds, returns, and resolving complaints is valued, along with maintaining health standards and inventory accuracy.