Shift Lead: Car Wash Guest Experience & Membership

Workstream; Hickory (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Tommy’s Express Car Wash in Hickory, NC, seeks a Shift Leader to drive an exceptional guest experience, supervise team members, and lead daily operations on assigned shifts.

You will engage with guests, promote Tommy’s Express memberships, and ensure safety, cleanliness, and wash quality. Previous leadership is helpful; strong attitude and reliability are essential for growth within the company.

Qualifications

• Demonstrate leadership potential and lead by example.
• Provide exceptional guest service and maintain high standards.
• Communicate clearly with guests and team members; coach and give feedback.

Responsibilities

• Lead by example on each shift and set expectations for the team.
• Be the on‑duty leader when higher supervision is absent.
• Ensure team roles are clear and the shift runs smoothly, safely, and efficiently.
• Provide real‑time coaching, train new team members, and reinforce standards.
• Drive membership sales and maintain guest satisfaction throughout the shift.
• Oversee daily site operations, checklists, and shift documentation.
• Support team development and recognize strong performers.
• Identify equipment or safety issues and communicate them to leadership.

Skills

Leadership potential

Guest focus

Communication

Time management

Sales ability

Job description

Tommy’s Express Car Wash in Hickory, NC, seeks a Shift Leader to drive an exceptional guest experience, supervise team members, and lead daily operations on assigned shifts.

You will engage with guests, promote Tommy’s Express memberships, and ensure safety, cleanliness, and wash quality. Previous leadership is helpful; strong attitude and reliability are essential for growth within the company.