Shift Lead

nandosrestgroup; Virginia Beach (VA); On-site; USD 18,184,000 - 29,756,000; Full time

Benefits offered by this job

Competitive salary

Free meal per shift

Bonus eligibility

Family discount 50%

6 weeks training

Health insurance start after 1st month

PTO from start date

Sick leave

Parental leave after 1 year

401(k) with up to 4% match

Job summary

Nando’s North America is seeking a enthusiastic Shift Lead to energize the team, coach hourly staff, and ensure a top-notch guest experience.

The role emphasizes multi-tasking, strong communication, and flexibility across roles, with opportunities to grow into leadership positions. A supportive, fun, food-focused environment awaits in the Northern Virginia area.

Qualifications

• Complete onsite Shift Lead Training at a Nando's restaurant.
• Comfortable with both verbal and written English communication.
• Must pass a background and credit check.
• Be able to hold a food handlers and alcohol serving license as needed by jurisdiction.
• Possess excellent communication skills to navigate situations with team and guests.

Responsibilities

• Lead all shifts to Nando’s standards and provide a safe guest and team experience.
• Manage cash handling including deposits, refunds, and reconciliations following policies.
• Ensure safety and security of people and restaurant assets.
• Execute opening duties: review logs, prep sheets, and inventory; plan for the day.
• Execute closing duties: reconcile cash, complete end-of-day reports, and update logs.
• Assist in back-of-house tasks and support during peak service.

Skills

English fluency

Team leadership

Customer service

Verbal/written English

Education

Food handler license

Job description

Nando's PERi-PERiShift Lead / Supervisor

#everyoneiswelcome

We are looking for fun and fired up people to join our family restaurants in the Northern Virginia area. Our ideal candidates have great energy and thrive on teamwork. We offer a FUN, casual work environment that feels more like being part of a family than it does a boring old job. Are you detail oriented, confident, thoughtful and dedicated to the customer experience?

If so-check us out - you'll be happy you did! There's nothing like the energy of working in a restaurant... and there's no place like Nando's! Come on... let's have fun and make money together! Game on!

PERi-Benefits

• Your competitive base salary, which we commit to reviewing annually
• A delicious free meal on us every shift you work
• Bonus eligible if maintains average of 30 or more hours per week (this is an average of all hours worked)
• 50% discounts for you and your family when you’re not working
• 6 Weeks Paid Training
• Eligible for health insurance beginning the 1st of the month following start date (must a average 30 hours a week)
• Immediately eligible to begin earning up to 5 days on PTO (prorated based on start date)
• Immediately eligible to begin earning Sick + Safe Leave immediately.
• Parental Leave available after 1 year.
• Opportunities to attend offsite Nando’s cultural immersion events and interact with fellow Nandocas from other locations.
• Referral Rewards
• Our commitment is to grow our leaders from within
• Immediately eligible to begin earning up to 5 days on PTO (prorated based on start date)
• Immediately eligible to begin earning Sick + Safe Leave immediately.
• Parental Leave available after 1 year.
• Participate in a 401(K)-retirement savings plan with up to a 4% match after your 1st year here

QUALIFICATIONS

• Ability to complete onsite Shift Lead Training -in one of our Nando's restaurants.
• Comfortable with both verbal and written English communication
• Must pass a background and credit check
• Be able to hold a food handlers and alcohol serving license (as needed by the restaurant’s jurisdiction)
• Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests

STILL INTRIGUED? KEEP READING

SHIFT LEAD

Shift Leads shine by positively influencing the team through strong relationships with both the team and with their managers. Shift Leads may sometimes be scheduled in position (i.e. Griller or Cashier) and other times may serve in a supervisory role. These rock stars have the soft skills to be able to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy – delegating tasks and leading service. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!

Lead Your Peers…

• Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers
• Engage with guests and Nandocas alike to develop relationships and create lasting connections
• Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests

Manage Your Shifts…

• Lead all shifts to Nando’s food safety and operational standards while providing and an excellent and safe guest and Nandoca experience
• Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies
• Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
• Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
• Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated
• Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).

Future Leaders Wanted

Some people see a restaurant job. We see future Shift Leads, Assistant Managers, Patraos, and business leaders.

If you're driven, curious, and ready to grow, we'll provide the training, coaching, and opportunities to help you take the next step in your career. Many of our leaders started on the front line. Your journey could start here too.

Nando’s North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.