Shift Lead - Gaithersburg

Nando's; Gaithersburg (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off after 1 year

Medical/Dental/Vision enrollment start

401K matching after 1 year

Nando's meal on shift

Advancement opportunities

Bonus if 30+ hours per week

Job summary

Nando's in Gaithersburg, Maryland is seeking a Shift Lead/Supervisor to coach and support hourly team members, ensure high standards of service, and maintain food safety and cash handling during each shift.

The role involves opening/closing duties, promoting teamwork, and opportunities for advancement within the restaurant family. Join us for a fun, fast-paced environment where guest satisfaction and staff development come first.

Qualifications

• Ability to complete onsite Shift Lead Training at a Nando's restaurant.
• Comfortable with both verbal and written English communication
• Must pass a background check
• Be able to hold a food handlers and alcohol serving license (as needed by jurisdiction)
• Possess excellent communication skills to navigate and resolve situations with guests and Nandocas

Responsibilities

• Lead all shifts to Nando's food safety and operational standards and deliver a safe guest/Nandoca experience
• Manage cash handling including monies issued, safe counts, deposits, refunds and voids per policy
• Oversee opening duties: read logs, review staff lineup, prepare catering orders, review inventory and set up for the day
• Oversee shift changeovers: ensure next manager/team are set up for success and logs updated
• Oversee closing duties: conduct final walk-through, reconcile cash, update end-of-day reports and logs

Skills

Casual dining

Food safety

Team leadership

Job description

Nando's PERi-PERi Shift Lead / Supervisor#everyoneiswelcome

Do you embody pride, passion, courage, integrity, and family? Are you eager to create fired-up workexperiences for your team? Our ideal candidates have great energy and thrive on teamwork. Join our FUN, casual work environment that feels more like being part of a family than it does a boring old job…there's no place like Nando's! Come on… Let's have fun and make money together! Game on!

BENEFITS

• Earn Paid Time off after 1 year, begin earning Sick + Safe Leave immediately. Parental Leave available after 1 year.
  
• Eligible to enroll in medical, dental and vision 1st of the month of start date (with average of 30 hours/week or more.)
  
• 401K with matching after 1 year -must meet eligibility requirements
• Nandos Peri-Peri meal on us with every shift!
  
• Opportunity for Advancement! You'll learn skills that will help you grow at Nando's and beyond!
• Bonus eligible if maintains average of 30 or more hours per week (this is an average of all hours worked)

SHIFT LEAD

Shift Leads shine by positively influencing the team through strong relationships with both the team and with their managers. Shift Leads may sometimes be scheduled in position (i.e. Griller or Cashier) and other times may serve in a supervisory role. These rock stars have the soft skills to be able to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy – delegating tasks and leading service. As with all members of the Nando's family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!

• Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers
• Engage with guests and Nandocas alike to develop relationships and create lasting connections
• Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests
• Lead all shifts to Nando's food safety and operational standards while providing and an excellent and safe guest and Nandoca experience
• Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies
• Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
• Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
• Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated
• Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).

Part Time/Full Time

Future Leaders Wanted

Some people see a restaurant job. We see future Shift Leads, Assistant Managers, Patraos, and business leaders.

If you're driven, curious, and ready to grow, we'll provide the training, coaching, and opportunities to help you take the next step in your career. Many of our leaders started on the front line. Your journey could start here too.

Location

224 Boardwalk Place, Gaithersburg , Maryland 20878 , United States

Requirements

Skills

Casual Dining Experience

Fast-Paced Experience

Food Safety

Food Preparation

QUALIFICATIONS

• Ability to complete onsite Shift Lead Training in one of our Nando's restaurants.
  
• Comfortable with both verbal and written English communication
• Must pass a background check.
• Be able to hold a food handlers and alcohol serving license (as needed by the restaurant's jurisdiction)
• Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.