Shift Lead

Nando's; Gainesville (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free meal

Employee discount

Health insurance eligibility

PTO 5 days

Sick leave

Parental leave

401(k) match

Referral rewards

Growth from within

Job summary

Nando’s North America is seeking a Shift Lead / Supervisor in the Northern Virginia area to energize the team, coach Nandocas, and ensure a great guest experience.

You’ll lead shifts, uphold food safety and service standards, manage cash handling, and handle opening/closing duties while growing into future leadership roles within the Nando’s family.

Qualifications

• Complete onsite Shift Lead Training at a Nando's restaurant.
• Proficient in verbal and written English communication.
• Must pass a background and credit check.
• Be able to hold a food handler and alcohol serving license as needed by jurisdiction.
• Strong communication skills to professionally navigate guest and team requests.

Responsibilities

• Lead shifts to Nando’s food safety and service standards.
• Coach Nandocas and diffuse upset customers.
• Manage cash, deposits, refunds, and discounts per policy.
• Ensure opening and closing duties are completed.
• Oversee back-of-house prep and line checks.
• Safeguard the safety and security of team and restaurant.
• Coordinate shift changeovers and staff readiness.

Skills

Shift Lead Training

English communication

Background check

Food & alcohol license

Communication skills

Job description

Nando's PERi-PERi Shift Lead / Supervisor

We are looking for fun and fired up people to join our family restaurants in the Northern Virginia area. Our ideal candidates have great energy and thrive on teamwork. We offer a FUN, casual work environment that feels more like being part of a family than it does a boring old job. Are you detail oriented, confident, thoughtful and dedicated to the customer experience?

If so-check us out - you'll be happy you did! There's nothing like the energy of working in a restaurant... and there's no place like Nando's! Come on... let's have fun and make money together! Game on!

• Your competitive base salary, which we commit to reviewing annually
• A delicious free meal on us every shift you work
• Bonus eligible if maintains average of 30 or more hours per week (this is an average of all hours worked)
• 50% discounts for you and your family when you’re not working
• Eligible for health insurance beginning the 1st of the month following start date (must a average 30 hours a week)
• Immediately eligible to begin earning up to 5 days on PTO (prorated based on start date)
• Immediately eligible to begin earning Sick + Safe Leave immediately.
• Parental Leave available after 1 year.
• Opportunities to attend offsite Nando’s cultural immersion events and interact with fellow Nandocas from other locations.
• Referral Rewards
• Our commitment is to grow our leaders from within
• Immediately eligible to begin earning up to 5 days on PTO (prorated based on start date)
• Immediately eligible to begin earning Sick + Safe Leave immediately.
• Parental Leave available after 1 year.
• Participate in a 401(K)-retirement savings plan with up to a 4% match after your 1st year here

QUALIFICATIONS

• Ability to complete onsite Shift Lead Training -in one of our Nando's restaurants.
• Comfortable with both verbal and written English communication
• Must pass a background and credit check
• Be able to hold a food handlers and alcohol serving license (as needed by the restaurant’s jurisdiction)
• Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests

STILL INTRIGUED? KEEP READING

SHIFT LEAD

Shift Leads shine by positively influencing the team through strong relationships with both the team and with their managers. Shift Leads may sometimes be scheduled in position (i.e. Griller or Cashier) and other times may serve in a supervisory role. These rock stars have the soft skills to be able to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy – delegating tasks and leading service. As with all members of the Nando’s family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!

• Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers
• Engage with guests and Nandocas alike to develop relationships and create lasting connections
• Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests
• Lead all shifts to Nando’s food safety and operational standards while providing and an excellent and safe guest and Nandoca experience
• Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies
• Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
• Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
• Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
• Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated
• Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).

Future Leaders Wanted

Some people see a restaurant job. We see future Shift Leads, Assistant Managers, Patraos, and business leaders.

If you're driven, curious, and ready to grow, we'll provide the training, coaching, and opportunities to help you take the next step in your career. Many of our leaders started on the front line. Your journey could start here too.

Nando’s North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Location

15001 Potomac Town Place, Woodbridge , Virginia 22191 , United States

6802 Springfield Mall#6802, Springfield , Virginia 22150 , United States

4401 Wilson Blvd, Arlington , Virginia 20008 , United States

221 Central Park Avenue, Virginia Beach , Virginia 23462 , United States 15001 Potomac Town Place, Woodbridge , Virginia 22191 , United States 6802 Springfield Mall#6802, Springfield , Virginia 22150 , United States 4401 Wilson Blvd, Arlington , Virginia 20008 , United States 20556 East Hampton Plaza, Ashburn , Virginia 20147 , United States

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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