Shift Lead

Wingstop; Tennessee; On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Bonuses for all employees

PTO

Frequent pay increases

Advancement opportunities

Tuition reimbursement

Flexible schedule

Employee discounts

Job summary

Wingstop is seeking qualified Leads to manage customer transactions, uphold service standards, and support kitchen operations. The role requires proficient POS use, cash handling, and strong communication to ensure guest satisfaction and smooth shift execution.

Candidates should be able to follow instructions, multitask, and work in a fast-paced environment while maintaining accuracy and quality across all tasks throughout the shift.

Qualifications

• Experience with POS systems and cash registers.
• Good math and basic computer skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Balancing and assigning cash registers.
• Daily inventory and stock checks.
• Providing great customer service and resolving issues.
• Maintaining a clean, organized kitchen and dining area.
• Ensuring food quality and accurate order accuracy.
• Ensuring policies and inspections standards are met.

Skills

Cash handling

Customer service

Multitasking

Math

Communication

Problem solving

Tools

POS systems

Job description

Job Description

Job Description

Company Benefits:

• BONUSES FOR ALL EMPLOYEES


• PTO


• FREQUENT PAY INCREASES


• ADVANCEMENT OPPORTUNITIES


• TUITION REIMBURSEMENT


• FLEXIBLE SCHEDULE


• EMPLOYEE DISCOUNTS

Job Description:

We are looking for qualified and responsible Leads to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Along with being able to work the kitchen in a fast and efficient way. Their main responsibilities are making sure all transactions run smoothly, making sure guests get the best quality food and every customer is satisfied with the service. Ensuring all task are met on their shift. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Shift Lead:

• Balancing and assigning cash registers


• Daily inventory


• Providing great customer service


• Good communications skills


• Processing returns and refunds and resolving customer complaints.


• Ensuring cashiers are Upselling and providing great customer service.


• Maintaining a sanitized and well-organized kitchen.


• Ensure all food is of the best quality.


• Managing quote times


• Making sure all employees are doing their assigned task.


• Make sure the store is up to Wingstop Inspections standards.


• Following all company policies.

Job Requirements:

• Experience with POS systems and cash registers


• Basic computer knowledge


• Good math skills


• Excellent communication skills


• Ability to effectively resolve complaints.


• Manager certification is a plus.