Shift Lead

LANGAN HOLDINGS LLC; Hurst (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

LANGAN HOLDINGS LLC is seeking a Shift Lead to manage daily operations, including cash handling, inventory, and customer service. The role emphasizes effective communication and teamwork to deliver a high-quality guest experience.

The Shift Lead will balance registers, oversee inventory, resolve complaints, and ensure compliance with policies and Wingstop inspection standards, while guiding team members to perform their tasks efficiently.

Qualifications

• Experience with cash handling and good math skills.
• Excellent communication abilities are essential.
• Ability to multitask and work efficiently under pressure.

Responsibilities

• Balance and assign cash registers.
• Conduct daily inventory.
• Demonstrate good communication with customers and team.
• Process returns and refunds and resolve complaints.
• Encourage upselling and provide strong customer service.
• Maintain a clean, sanitized, organized kitchen.
• Ensure food quality meets standards.
• Make sure employees perform their assigned tasks.
• Ensure store passes Wingstop inspections standards.
• Follow all company policies.

Skills

Communication

Math skills

Multitasking

Tools

POS systems

Cash handling

Job description

We are looking for qualified and responsible Leads to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Along with being able to work the kitchen in a fast and efficient way. Their main responsibilities are making sure all transactions run smoothly, making sure guests get the best quality food and every customer is satisfied with the service. Ensuring all task are met on their shift. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Shift Lead:

• Balancing and assigning cash registers
• Daily inventory
• Good communications skills
• Processing returns and refunds and resolving customer complaints.
• Ensuring cashiers are Upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Making sure all employees are doing their assigned task.
• Make sure the store is up to Wingstop Inspections standards.
• Following all company policies.

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.