Shift Lead

Buffalo Wild Wings; Riverside (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Buffalo Wild Wings is seeking a Shift Lead to help run daily restaurant operations, coach Team Members, and ensure an exceptional guest experience. The role focuses on safety, quality, and energy to support the management team.

Responsibilities include leading shifts, coaching staff, enforcing standards, and supporting hiring and training to foster a high-performance team and drive sales.

Qualifications

• Proven leadership experience in a high-volume, full-service restaurant.
• Strong team coaching, communication and guest-service skills.
• Must meet all state/local food safety and alcohol service requirements.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Lead daily shift operations and deliver an outstanding guest experience.
• Coach, develop and support Team Members to drive performance.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service and operational efficiency during shifts.
• Run pre-shift meetings and provide real-time coaching.
• Assist with hiring, training and retention of Team Members.

Skills

Leadership

Guest service

Team coaching

Communication

Scheduling

Education

High school diploma or equivalent

Job description

The Shift Lead helps lead daily restaurant operations by supporting the management team, coaching Team Members, and creating an exceptional guest experience. This role is responsible for ensuring operational excellence, maintaining food and safety standards, driving sales, and fostering a positive, high-energy team environment.

Key Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum age to serve alcohol as required by state or local law.
• Must obtain and maintain all required food safety and alcohol service certifications, where required by state or local law.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

At Buffalo Wild Wings, every day is Game Day. Since 1982, we've been serving great food, cold drinks, and an exciting sports atmosphere that brings people together. With more than 1,300 locations worldwide, we're passionate about delivering outstanding Guest experiences through teamwork, energy, and exceptional service. Whether you're just starting your career or looking to grow, Buffalo Wild Wings offers opportunities to learn, develop, and be part of a team that wins together.