Shift Lead

Buffalo Wild Wings; Brentwood (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Buffalo Wild Wings is seeking a Shift Lead to support daily restaurant operations, coach Team Members, and deliver an exceptional guest experience. You will help drive sales, uphold food safety standards, and foster a high-energy, team-first environment.

The role requires strong leadership and communication skills, ability to work nights, weekends and holidays, and a commitment to providing outstanding guest service in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• Must meet state/local alcohol service age requirements.
• Food safety and alcohol service certifications as required.
• Previous restaurant leadership in high-volume environment preferred.
• Strong leadership, communication, and guest service skills.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead daily shift operations and deliver an outstanding guest experience.
• Coach and develop Team Members to boost performance and engagement.
• Ensure food safety, alcohol service, and company standards.
• Monitor labor, service, and operations efficiency throughout each shift.
• Lead pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and loyalty programs.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest service

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Lead helps lead daily restaurant operations by supporting the management team, coaching Team Members, and creating an exceptional guest experience. This role is responsible for ensuring operational excellence, maintaining food and safety standards, driving sales, and fostering a positive, high-energy team environment.

Key Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum age to serve alcohol as required by state or local law.
• Must obtain and maintain all required food safety and alcohol service certifications, where required by state or local law.
• Previous restaurant leadership experience in a high-volume, full-service environment preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

At Buffalo Wild Wings, every day is Game Day. Since 1982, we've been serving great food, cold drinks, and an exciting sports atmosphere that brings people together. With more than 1,300 locations worldwide, we're passionate about delivering outstanding Guest experiences through teamwork, energy, and exceptional service. Whether you're just starting your career or looking to grow, Buffalo Wild Wings offers opportunities to learn, develop, and be part of a team that wins together.