Shift Lead

Walgreens; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a key holder. In this role, you will be responsible for opening and closing the store, ensuring a delightful customer experience, and managing daily operations. This position offers a unique opportunity to develop leadership skills while providing exceptional service to customers. If you have a passion for retail and a commitment to excellence, this role is perfect for you. Join a team that values integrity and customer satisfaction, and make a meaningful impact in your community.

Qualifications

• Minimum one year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management.
• Engages customers and resolves issues for a positive experience.

Skills

Customer Service

Leadership

Cash Handling

Inventory Management

Communication

Education

High School Diploma

PTCB Certification or Pharmacy License

Job description

Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.

1. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested at cash registers.
2. Models and delivers a distinctive and delightful customer experience.

Customer Experience

1. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
2. Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

1. Holds store keys to open and close the store without management as necessary.
2. Assists with warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
3. Registers all sales accurately, including handling scanning errors, price verifications, and voids.
4. Supports order review, reverse logistics, and display development, including resets and revisions.
5. Maintains accurate inventory counts and on-hand quantities across departments and stock locations.
6. Ensures adherence to the Outdate program and manages basic pricing and signage to support accurate product pricing, including compliance with local regulations.
7. Assists with bookkeeping activities such as cash reports, cash counts, and bill payments.
8. Supports store cleanliness and maintenance, requesting repairs as needed.
9. Handles product separation, stock rotation, and placement according to policies.
10. Has working knowledge of store systems and equipment.
11. Assists at the pharmacy out window as needed.
12. Ensures compliance with laws regarding regulated products and performs bag checks of team members.
13. Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

1. Attends training and completes required PPLs.
2. Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications

1. Serves as a liaison between management and team members, communicating tasks when management is absent.
2. Reports disciplinary issues and customer complaints to management.

• Minimum one year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).