Shift Lead

Walgreens; Town of Smithtown (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated retail key holder to manage store operations in the absence of management. This role encompasses opening and closing the store, ensuring a delightful customer experience, and maintaining accurate inventory. The ideal candidate will possess strong leadership skills, a commitment to customer service, and the ability to communicate effectively with both customers and team members. Join a team that values excellence and offers opportunities for personal development and growth in a dynamic retail environment.

Qualifications

• 1+ year of leadership or supervisory experience in retail.
• Fluency in English for effective communication.

Responsibilities

• Open and close the store, ensuring readiness for business.
• Engage customers and resolve issues for a positive experience.
• Maintain accurate inventory counts and assist with pricing.

Skills

Customer Service

Cash Handling

Inventory Management

Communication

Leadership

Education

High School Diploma

Job description

• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members to deliver a distinctive customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Holds store keys to open and close the store without management as necessary.
• Assists with and coaches team members in warehouse and vendor ordering processes, including opening the backdoor for deliveries.
• Registers all sales accurately on the assigned cash register, including handling scanning errors, price verifications, items not on file, price modifications, and voids.
• Helps review order exceptions on release day and supports reverse logistics such as returns and empty packages.
• Assists in evaluating and developing displays, including promotional and seasonal displays, and completes resets and revisions.
• Maintains accurate inventory counts and ensures on-hand quantities are correct across departments, stockroom, and overstock areas.
• Supports the Outdate program adherence among team members.
• Handles basic department pricing and daily price changes, ensuring proper signage and compliance with local regulations.
• Assists with bookkeeping activities like cash reports, cash counts, ledgers, and bill payments as needed.
• Supports store cleanliness and maintenance, requesting repairs when necessary in the manager's absence.
• Assists with proper product placement and stock rotation, especially for food items, following policies and FIFO method.
• Maintains knowledge of store systems and equipment.
• Supports pharmacy operations at the out window as requested.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Performs bag checks of team members before they leave the store.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training sessions and completes PPLs as requested by the manager.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state law.

Communications

• Serves as a liaison between management and team members by communicating assigned tasks when management is not present.
• Reports disciplinary issues and customer complaints to management.

• Has at least one year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).