Shift Lead

S&G Stores; New Hudson (MI); On-site; USD 32,000 - 38,000; Full time

Job summary

S&G Stores in Michigan is seeking a Shift Lead to support the store manager, ensuring smooth operations, compliance with laws and company policies, and helping maximize sales and profits while protecting assets.

The role emphasizes customer service leadership, supervising staff, overseeing cash and card transactions, merchandising execution, and maintaining a safe, clean store environment across varying shifts, including evenings and weekends.

Qualifications

• Retail or customer service experience is required.
• Able to stand for long periods and lift up to 50 pounds.
• Willingness to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card-based transactions with efficiency and integrity.
• Responds quickly to emergencies for the safety and security of customers and employees.
• Ensures merchandising and marketing programs are executed properly, including plan-o-gram integrity and sign placement.
• Monitors store activities to ensure transactions are conducted properly.
• Ensures foodservice products are rotated and removed when out of date.

Skills

Retail experience / Customer Service

Job description

Summary

A Shift Lead at S&G serves as direct support of the store manager; ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly manages employees and works closely with Store Manager to ensure the store maximizes sales and profits while maintaining asset controls.

Responsibilities

• Provides excellent customer service leadership
• Ensures that all company policies are being followed
• Promotes and maintains a clean and organized store appearance inside and out
• Can handle cash and card‑based transactions with efficiency and integrity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan‑o‑gram integrity and appropriate sign placement
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g. in the store, outside, and in the cooler.
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

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