Shift Lead

S&G Stores; Fenton (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

S&G Stores is seeking a Shift Lead to support the store manager; ensure efficient operations and compliance with laws and company policies; supervise staff and collaborate with the Store Manager to maximize sales and protect assets.

The role emphasizes customer service leadership, adherence to policies, maintaining a clean, organized store, and reliable handling of cash and card transactions; you will assist with merchandising, safety, and daily operations across varying shifts.

Qualifications

• Retail experience required.
• Customer service experience required.
• Able to stand for an entire shift and lift moderate weights.

Responsibilities

• Provides excellent customer service leadership.
• Ensures that all company policies are being followed.
• Promotes and maintains a clean and organized store appearance inside and out.
• Can handle cash and card‑based transactions with efficiency and integrity.
• Responds quickly to emergencies for safety and security of customers and employees.
• Ensures merchandising and marketing programs are executed properly with plan‑o‑gram integrity and sign placement.
• Monitors store activities to ensure transactions are conducted properly.
• Ensures foodservice products are fresh and rotated appropriately.

Skills

Retail experience

Customer service

Team leadership

Job description

Summary

A Shift Lead at S&G serves as direct support of the store manager; ensures that the store operates efficiently and in compliance with applicable federal, state, and local laws and Company policies; properly manages employees and works closely with Store Manager to ensure the store maximizes sales and profits while maintaining asset controls.

Responsibilities

• Provides excellent customer service leadership
• Ensures that all company policies are being followed
• Promotes and maintains a clean and organized store appearance inside and out
• Can handle cash and card‑based transactions with efficiency and integrity
• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan‑o‑gram integrity and appropriate sign placement
• Monitors store activities to ensure that transactions are taking place in the proper manner
• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out‑of‑date products

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time, e.g. in the store, outside, and in the cooler.
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

FOR: Stopandgo, SNG, Stop and Go, S&G, Stop and go stores