Shift Lead

Walgreens; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Store Associate who will be responsible for opening and closing the store, ensuring a positive customer experience, and maintaining operations. The role requires strong leadership and communication skills, along with a commitment to customer service excellence. Ideal candidates will have experience in retail and be fluent in English. Join us to help create delightful shopping experiences for our customers!

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in absence of management.
• Models and delivers a distinctive customer experience.
• Registers all sales accurately and maintains store cleanliness.

Skills

Customer Service

Leadership

Communication

Education

PTCB Certification

Job description

Store Associate Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members to deliver a distinctive experience, including interpersonal habits and Walgreens service traits such as offering help proactively and identifying needs.

Operations

• Holds store keys to open and close without management as necessary.
• Assists with warehouse and vendor ordering processes, including opening the backdoor for deliveries.
• Registers all sales accurately, including handling scanning errors, price verifications, and voids.
• Supports order review and reverse logistics activities.
• Assists in evaluating and developing store displays, completes resets, and maintains accurate inventory counts.
• Follows the Outdate program and manages pricing and signage to ensure compliance and accuracy.
• Performs bookkeeping activities such as cash reports and bill payments as needed.
• Maintains store cleanliness and requests repairs as required.
• Assists with product placement, stock rotation, and compliance with safety and regulatory laws.
• Ensures proper bag checks of team members before leaving the store.
• Follows all company policies and maintains respectful coworker relationships.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training sessions and completes required PPLs.
• Obtains and maintains required certifications or licenses, such as PTCB certification or pharmacy license.

Communications

• Serves as a liaison between management and staff, communicating tasks when management is absent.
• Reports disciplinary issues and customer complaints to management.

Minimum Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).