Shift Lead

Paycom - ATS; Glendale (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Marugame Udon in Glendale, CA is seeking a Shift Lead to manage daily operations during shifts, uphold food safety, service standards, and the restaurant ethos. You will train crew, reconcile sales, manage inventory, address customer issues, and coordinate shift duties across kitchen and dining areas.

The role offers a fast-paced environment with opportunities to progress to restaurant manager. Flexibility for weekends and nights is required, with focus on hospitality and teamwork.

Qualifications

• Proven ability to communicate clearly with customers and staff.
• Strong customer service mindset with a focus on hospitality.
• Knowledge of food safety standards and sanitation practices.
• Experience leading a team during a busy shift.
• Ability to adapt to varying shift schedules including weekends and nights.

Responsibilities

• Run the shift to ensure efficient, profitable operations.
• Maintain high standards of food, service, and health/safety compliance.
• Reconcile daily sales receipts and deposits.
• Train and motivate crew members.
• Coordinate shift duties across key operation areas.
• Address customer issues and resolve complaints on duty.
• Ensure staff adhere to uniform and safety policies.
• Oversee inventory and maintain par stock levels.

Skills

Communication skills

Customer service

Food safety

Team leadership

Flexibility

Work ethic

Job description

Responsibilities:Shift leads ensure that the restaurant operates efficiently and profitably while maintaining professionalism and ethos. Shift leads are responsible for the business performance of the restaurant while on duty, as well as maintaining high standards of food, service and health code, and safety.As a key role within Marugame Udon, the Shift lead position may be fast-paced, highly demanding, and very rewarding. As a Shift Lead, you will be equipped with the necessary training tools to develop into a restaurant Manager. Shift leads are required to complete management training in addition to fully-capable fulfilling hourly Crew- Member roles prior to independent shifts.Follow recipes accurately and maintain food preparation processesComplete hot and cold food preparation assignments accurately and in a timely fashionPrepare food throughout the day as needed, anticipating and reacting to business volumeMaintain appropriate portion control and consistently monitor food levels on the lineMaintain proper food handling, safety, and sanitation standardsInteract with customers and provide outstanding omotenashiMaintain menu knowledge and train other employees on menu knowledge.Reconcile daily sales receipts and cash and credit card transactions and preparing deposit receiptsTraining and motivating crew members.Planning and executing shift duties in each key area of the operations.Monitoring supplies and managing inventory to ensure par stock level is maintainedFollowing government established guidelines and regulations when serving alcoholic beverages (if applicable).Maintaining cleanliness of the kitchen and dining areas of all time.Maintaining effective communications with restaurant staff and management team.Monitoring and maintaining the product quality, ingredient usage, and hygiene and sanitation practice meet and exceed company’s standards.Preparing and handling cash drawers, providing petty cash as required and cash deposit for the dayPreparing daily operations reportsCoordinating regular equipment maintenance and repairCoordinating the entire operation of the restaurant during scheduled shiftsManaging staff throughout their shift and providing them with feedback.Offering ”on-the-spot” training to staff on duty as needed.Addressing customer issues and resolving complaints.Ensuring that all employees adhere to the company’s uniform code including safety gear.Ensuring that all employees adhere to Company policiesRequirements:Flexibility of schedule, including weekends and nightsMust be able to work a minimum of 5 shifts per week, including weekends and nights.Ability to work in a busy, fast-paced environmentPositive attitude and excellent communication skillsAbility to maintain a professional appearance and provide exceptional customer serviceMust work with a sense of urgency.Ability to develop positive working relationships with all restaurant employees and work as a team by helping others as needed or requestedAbility to speak clearly and listen attentively with customers and other employees.