Shift Lead

Paycom - ATS; Daly City (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Marugame Udon is seeking a Shift Lead to ensure efficient and profitable restaurant operations, while upholding high standards of food, service and safety. This role includes on-the-job training to develop into a management position, with responsibilities across food prep, customer interaction, and daily reporting.

The Shift Lead will supervise crew, maintain inventory, and ensure compliance with health codes and company policies, all while delivering exceptional omotenashi and guest experience.

Qualifications

• Flexibility of schedule, including weekends and nights.
• Ability to work in a busy, fast-paced environment.
• Excellent communication skills and customer service.
• Professional appearance and sense of urgency.
• Team player with positive attitude and leadership potential.

Responsibilities

• Oversee daily operations to ensure efficiency and profitability.
• Follow recipes and maintain food preparation processes.
• Prepare food and manage portion control.
• Reconcile daily sales receipts and deposits.
• Train and motivate crew; plan shift duties.
• Monitor inventory and par stock levels.
• Maintain cleanliness and uphold food safety standards.
• Interact with customers providing exceptional service.
• Coordinate equipment maintenance and repairs.
• Address customer issues and resolve complaints.

Job description

Responsibilities:Shift leads ensure that the restaurant operates efficiently and profitably while maintaining professionalism and ethos. Shift leads are responsible for the business performance of the restaurant while on duty, as well as maintaining high standards of food, service and health code, and safety.As a key role within Marugame Udon, the Shift lead position may be fast-paced, highly demanding, and very rewarding. As a Shift Lead, you will be equipped with the necessary training tools to develop into a restaurant Manager. Shift leads are required to complete management training in addition to fully-capable fulfilling hourly Crew- Member roles prior to independent shifts.Follow recipes accurately and maintain food preparation processesComplete hot and cold food preparation assignments accurately and in a timely fashionPrepare food throughout the day as needed, anticipating and reacting to business volumeMaintain appropriate portion control and consistently monitor food levels on the lineMaintain proper food handling, safety, and sanitation standardsInteract with customers and provide outstanding omotenashiMaintain menu knowledge and train other employees on menu knowledge.Reconcile daily sales receipts and cash and credit card transactions and preparing deposit receiptsTraining and motivating crew members.Planning and executing shift duties in each key area of the operations.Monitoring supplies and managing inventory to ensure par stock level is maintainedFollowing government established guidelines and regulations when serving alcoholic beverages (if applicable).Maintaining cleanliness of the kitchen and dining areas of all time.Maintaining effective communications with restaurant staff and management team.Monitoring and maintaining the product quality, ingredient usage, and hygiene and sanitation practice meet and exceed company’s standards.Preparing and handling cash drawers, providing petty cash as required and cash deposit for the dayPreparing daily operations reportsCoordinating regular equipment maintenance and repairCoordinating the entire operation of the restaurant during scheduled shiftsManaging staff throughout their shift and providing them with feedback.Offering ”on-the-spot” training to staff on duty as needed.Addressing customer issues and resolving complaints.Ensuring that all employees adhere to the company’s uniform code including safety gear.Ensuring that all employees adhere to Company policiesRequirements:Flexibility of schedule, including weekends and nightsMust be able to work a minimum of 5 shifts per week, including weekends and nights.Ability to work in a busy, fast-paced environmentPositive attitude and excellent communication skillsAbility to maintain a professional appearance and provide exceptional customer serviceMust work with a sense of urgency.Ability to develop positive working relationships with all restaurant employees and work as a team by helping others as needed or requestedAbility to speak clearly and listen attentively with customers and other employees.