Shift Lead

Melt Ice Creams; Fort Worth (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Tip-based pay

Growth opportunities

Skills development

Health/dental/vision insurance

Life insurance

Disability insurance

Merchandise discounts

Job summary

Melt Ice Creams in Fort Worth, TX is seeking a Shift Lead to guide Scoop Shop operations, open and close the shop, and coach Scoopers to deliver exceptional guest experiences. You will ensure daily processes are followed, complete checklists, and maintain a positive, energetic team environment.

Ideal candidates have prior food service or retail experience, excellent verbal communication, and a self-driven, upbeat attitude.

Qualifications

• Past food service, retail, or customer service experience preferred.
• Excellent verbal communication skills.
• Positive and upbeat attitude.
• Self-driven and goal-oriented.
• Willingness to train and lead a team.

Responsibilities

• Be a key holder to our Scoop Shop, opening and closing up to MELT standards.
• Follow daily processes to set the team up for success on shifts and subsequent shifts.
• Complete daily shift huddles, pre-shift briefings, and nightly shift recap entries.
• Coach team members and correct performance as needed to ensure MELT standards.
• Manage inventory counts and place orders through MarketMan as needed.
• Train new team members using MELT processes and Trainual.
• Lead by example and maintain high standards of service and product quality.
• Foster positive morale and collaboration among the team.
• Engage with customers and guide them through the menu, offering samples and recommendations.

Skills

Leadership

Customer service

Communication

Team coaching

Problem solving

Job description

Our Mission:

Melt Exists to serve happy ICE CREAM, one scoop at a time. We BELIEVE treats can change your day and your day can change the world.

MELT Shift Lead Job Description:

Shift Leads at MELT are the daily leaders of our Shoop Shop operations. Your job is to diligently provide amazing experiences for our customers and our team members. Your job is to ensure all daily operational tasks are completed in Shop by completing them yourself or assigning them to Team Members as needed. Our Shift Leads always work alongside our Scoopers serving and engaging with customers. We offer the best 5 minutes of our customers day! Our Shift Leads lead by example and course correct & coach Scoopers when needed. Our ideal candidate is self-driven, ambitious, goal and task-oriented, and has excellent verbal communication skills. The entire MELT’s team is committed to the excellent quality of our products and the excellence in service to our guests.

Past food service, retail, or customer service experience preferred. Happy, upbeat, and positive attitudes are required! If you have the right attitude we can train you the MELT way!!!

What you’ll do:

• Be a key holder to our Scoop Shop, opening and closing our Scoop Shop up to MELT standards
• Follow daily processes to ensure you set the team up for success on your shifts and the shifts that follow. These daily processes empower and equip our teams.
• • Ensure daily, weekly, and monthly checklists are completed up to MELT standards
  • Fill out Shift Huddle Document daily and have a Pre-Shift huddle with team members on Shift
  • Complete a daily Blackbook Entry recapping your Shift
  • Check the work of your team members, provide coaching and course correcting as needed
  • Complete an end of the night walk through before locking up and leaving
  • Complete inventory counts following MELT processes and place an order through MarketMan as needed
• Train new team members following proper MELT processes utilizing Trainual, our Passports and hands-on learning
• Lead by example in all you do and set the standard of excellence in your Scoop Shop
• Manage team morale on shift
• Have fun with our customers and your team members!
• Collaborate and communicate positively, timely, and effectively with team members. We communicate our expectations clearly, provide adequate coaching, and hold people accountable.
• Manage peak hours by rotating team members through different stations and tasks as needed
• Give creative input and ideas to improve operations in our Scoop Shops
• Lean into curiosity and remain open to growth and development in new skills and new roles
• Serve and engage with customers alongside Scoopers daily ensuring excellence, provide coaching and course-correcting team members when needed
• • Greet customers upon entering our Scoop Shops
  • Guide customers through our menu by offering samples, sharing your favorites, and making recommendations
  • Engage with customers and provide a positive and upbeat experience throughout their whole experience. We offer the best 5 minutes of someone’s day.
  • Make and serve various products in our Scoop Shop such as housemade waffle cones, ice cream scoops, milkshakes, and more!
• Approach problems with a positive mindset and creativity when needed
• Cashier using a POS system, repeating customer orders back for verification
• Restock products in the Shop following proper FIFO steps
• Cleaning the Shop and Shop supplies up to MELT standards
• Follow daily checklists and complete other tasks as directed
• Provide daily constructive feedback and creative ideas about customer interaction, products and shop operations through red and green forms

What it takes to rock the job:

• Exemplify MELTs Mission & Core Values in all you do
• Honestly and trustworthiness
• Goal & task oriented
• Positive & upbeat attitude
• Problem solver
• Driven
• Punctual & Reliable
• Kind & Caring
• Team player
• Willingness to learn
• Excellent written and verbal communication skills

What We Offer You:

• Pay with tip share averages $16.00 to $19.00 per hour
• MELT is fast growing and there is an opportunity for upward growth within our company
• Potential for developing skills and gaining experience of many kinds
• Company-subsidized health, dental, and vision insurance for full-time team members averaging 30 hours per week or more
• Company-paid life insurance and short term and long term disability insurance for full-time team members averaging 30 hours per week or more
• Discounts on merchandise and ice cream purchases

About Melt Ice Creams:

Melt Ice Creams is a local creamery founded in Fort Worth, Texas in 2014! We take great pride in making high-quality premium ice creams with housemade sauces and inclusions. MELT has four scoop shops around DFW, a commissary kitchen named the Joy Factory, a catering and vending team, and a wholesale department. We pride ourselves in serving happy ice creams and happy experiences for our customers and team members alike. We offer the best 5 minutes of our customers day!