Events & Delivery Operations Manager

MELT Ice Creams; Fort Worth (TX); Presencial; USD 42.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Company-subsidized health, dental, and vision insurance

Leadership development opportunities

Weekly Pint Perks

Discounts on merchandise and ice cream purchases

Descripción de la vacante

A local ice cream company in Fort Worth is seeking a full-time Events & Delivery Operations Manager. You will lead the Events & Delivery team, manage event logistics, and ensure high-quality customer experiences. Candidates should have experience in events or catering, strong leadership abilities, and excellent communication skills. This role demands hands-on involvement and the willingness to work flexible hours, including nights and weekends. Salary ranges from $42,000 to $48,000 depending on experience.

Formación

• Experience managing logistics, inventory, and/or deliveries.
• Experience hiring, training, scheduling, and leading teams.

Responsabilidades

• Hire, train, onboard, off board, schedule, and lead the Events & Delivery team.
• Own planning, coordination, and fulfillment of all inbound catering, vending, and event bookings.

Conocimientos

Customer-focused with a strong sense of hospitality

Strong written and verbal communication skills

Proactive, solution-oriented, and resourceful

Time management

Leadership

Educación

2+ years of experience in events, catering, hospitality, logistics, or operations

Valid driver’s license

Current Food Manager Certification (or ability to obtain)

Descripción del empleo

Position: Events & Delivery Operations Manager

Location: In-Person at HQ: 685 John B Sias Memorial Parkway #985 Fort Worth TX 76134 & In the Field

We serve HAPPY ice cream, one scoop at a time. We BELIEVE treats can change your day and your day can change the world.

We're seeking a full time Events & Delivery Operations Manager to join our Joy Factory in Fort Worth to lead in serving up happiness one scoop at a time and to support our Shops through our internal deliveries.

MELT ice creams is a fast-growing local Fort Worth ice cream company that makes specialty ice creams and baked goods fresh daily. We take great care in making high-quality ice creams and providing a quality work experience for our team members.

About the Role

The Events & Catering Operations Manager owns the entire inbound Events, Catering, Vending, and Internal Delivery function at Melt Ice Creams. This role combines the hands‑on execution and team leadership of the Events & Deliveries Team with the strategic ownership and accountability for all functions in the department.

Success is measured by operational excellence, responsiveness to inbound inquiries, team performance, event quality, and profitability through efficiency and execution.

This role serves as the single point of ownership for all events and catering operations—from inquiry intake through fulfillment to post‑event follow‑up.

This is a highly hands‑on role. You will regularly work events, drive vehicles, audit operations, and lead the Team from the field while also maintaining systems, schedules, logistics of company vehicles/assets, and accountability behind the scenes.

What You’ll Do

• Hire, train, onboard, off board, schedule, and lead the Events & Delivery team
• Create and manage weekly schedules using labor projections and event needs
• Set clear expectations and hold the team accountable for performance, professionalism, and hospitality
• Work at least two events per month to lead by example and stay connected to operations
• Coach team members and support growth through feedback and accountability

Events, Catering & Delivery Execution

• Own planning, coordination, and fulfillment of all inbound catering, vending, and event bookings (corporate events, weddings, festivals, private parties, etc.)
• Respond promptly and professionally to inbound event inquiries
• Confirm event details, pricing, timelines, and expectations with customers
• Create event fulfillment sheets, menus, and execution plans
• Coordinate pre‑event logistics including staffing, product allocation, equipment loading, transport, setup, service, breakdown, and return
• Ensure internal deliveries are completed accurately and on time, meeting weekly Scorecard KPIs

Client Communication & Experience

• Serve as the primary point of contact for event customers
• Ensure a smooth, organized, and confident experience from booking through execution
• Represent Melt’s premium brand standards with clients, venues, and partners
• Identify opportunities to improve the guest experience and event flow
• Cadenced post‑event follow‑ups and key client touch points to build and maintain existing relationships

Logistics, Inventory & Vehicles

• Oversee inventory management for ice cream, dry goods, and event equipment
• Maintain accurate inventory counts using Google Sheets and inventory tools
• Manage vehicle usage, inspections, cleaning, maintenance logs, and repairs
• Ensure all equipment and vehicles are event‑ready, safe, and properly maintained

Quality Control, Systems & Accountability

• Audit events, deliveries, and warehouse/event prep areas regularly
• Ensure SOPs, checklists, and safety standards are followed consistently
• Maintain and improve documented procedures using internal tools such as Notion, Trainual, and Zenput
• Identify inefficiencies, gaps, or risks and implement solutions proactively
• Track and report KPIs (delivery accuracy, labor efficiency, event execution quality) through Weekly Reports

Operational Improvement & Cross‑Functional Support

• Partner with Operations leadership to forecast volume and staffing needs
• Optimize labor, logistics, and processes to support profitability and sustainability
• Build repeatable, scalable systems that support growth without chaos
• Support wholesale and internal delivery operations as needed
• Evaluate tools and systems that improve visibility, automation, and consistency

What Success Looks Like in The Role

• Events are executed smoothly, on time, and without last‑minute escalations
• Customers feel informed, taken care of, and confident choosing Melt
• The Events & Delivery team is reliable, trained, and accountable
• Internal teams trust that events are planned, communicated, and resourced properly
• Leadership does not need to step in to resolve day‑to‑day event issues
• Our Shops are supported with accurate and on‑time orders through our internal delivery team

What It Takes to Rock the Job

You are organized, calm under pressure, and deeply systems‑minded. You enjoy leading people, solving problems in real time, and balancing hands‑on work with planning and structure. You take pride in running clean, efficient operations and delivering memorable guest experiences.

• Customer‑focused with a strong sense of hospitality and brand pride
• Comfortable with both field work and administrative responsibilities
• Confident leader who sets expectations and follows through
• Strong written and verbal communication skills
• Strong follow‑through and time management
• Proactive, solution‑oriented, and resourceful
• Ability to create, maintain, and improve SOPs and checklists
• Flexible and adaptable in fast‑moving, seasonal environments
• Flexibility to prioritize multiple tasks and projects with a sense of urgency
• Commitment to following safety standards and company procedures
• Comfortable driving company vehicles and working nights/weekends as needed
• Ability to lift up to 50 lbs

Experience & Requirements

• 2+ years of experience in events, catering, hospitality, logistics, or operations
• 2+ years of leadership or team management experience
• Experience hiring, training, scheduling, and leading teams
• Experience managing logistics, inventory, and/or deliveries
• Valid driver’s license with a clean driving record
• Current Food Manager Certification (or ability to obtain)

What We Offer

• Salary Range of $42,000 - $48,000 depending on experience
• Paid Time Off
• Benefits (for eligible full‑time employees averaging 30+ hours/week):
• Company‑subsidized health, dental, and vision insurance (for eligible employees)
• Company‑paid life insurance and short‑term & long‑term disability
• An entrepreneurial work environment with real ownership and impact
• Leadership development opportunities to develop your skill sets
• Opportunities to grow with a local brand that values people and process
• Weekly Pint Perks
• Discounts on merchandise and ice cream purchases

Ready to serve happiness by the scoop?

• Apply today and tell us why you’d be a perfect addition to our team!

Referrals increase your chances of interviewing at MELT Ice Creams by 2x

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Food and Beverage Manufacturing