Shift Lead

NRG Adventure Park; Fargo (ND); On-site; USD 19,000 - 30,000; Full time

Job summary

NRG Adventure Park is seeking a Shift Lead to help ensure each shift runs smoothly, safely, and with maximum fun. You will supervise staff, deliver excellent guest service, and handle opening/closing tasks to maintain park operations.

Ideal candidates have 18+ years old with supervisory experience, strong communication, and cash handling skills. A flexible schedule, including evenings and weekends, is required in this dynamic, fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Experience in a supervisory or leadership role preferred.
• Cash handling experience strongly preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to lead a team in a fast-paced, high-energy environment.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods (up to 8–10 hours) and lift up to 25–50 pounds.

Responsibilities

• Supervise and support team members during your shift, ensuring high standards of guest service and safety.
• Open and close the park, following procedures for setup, shutdown, and security.
• Count tills, reconcile cash drawers, and ensure accurate cash handling practices.
• Assist with training new team members and provide ongoing coaching.
• Handle guest questions, concerns, and escalations professionally.
• Monitor park activity areas and ensure safety rules are followed.
• Perform routine inspections and report maintenance or safety issues.
• Complete shift paperwork and communicate updates to management.
• Assist with scheduling, break management, and shift coverage as needed.
• Support front desk, café, and activity areas as required.
• Maintain a clean, organized, and energetic environment for guests and staff.

Skills

Leadership

Cash handling

Customer service

Communication

Staff supervision

Attention to detail

Adaptability

Job description

Shift Lead Position

As a Shift Lead at NRG Adventure Park, you are a key part of our leadership team—helping to ensure each shift runs smoothly, safely, and with maximum fun. You’ll supervise staff, provide excellent guest service, and take on important responsibilities like opening and closing the park. Your leadership, reliability, and attention to detail make every guest’s visit a memorable one.

Essential Job Functions

• Supervise and support team members during your shift, ensuring high standards of guest service and safety

• Open and close the park, following all procedures for facility setup, shutdown, and security

• Count tills, reconcile cash drawers, and ensure accurate cash handling practices

• Assist with training new team members and provide ongoing coaching to staff

• Handle guest questions, concerns, and escalations with professionalism and positivity

• Monitor park activity areas, ensuring all rules and safety protocols are followed

• Perform routine inspections of the facility and report maintenance or safety issues

• Complete shift paperwork and communicate shift updates to management

• Assist with scheduling, break management, and shift coverage as needed

• Support front desk, café, and activity areas as required

• Maintain a clean, organized, and energetic environment for guests and staff

• Additional responsibilities as assigned

Qualifications

• Must be at least 18 years old
• Previous experience in a supervisory or leadership role preferred
• Cash handling experience strongly preferred
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to lead a team in a fast-paced, high-energy environment
• Reliable, responsible, and able to work independently
• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

NRG Adventure Park fully complies with all applicable federal, state, and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, and genetic information (including family medical history), or any other legally protected status.