Shift Lead

Whistle Express Car Wash; Decatur (IL); On-site; USD 14,602 - 20,664; Part time

Job summary

Whistle Express Car Wash is seeking a part-time Shift Lead in Decatur, IL. You will greet customers, explain wash options, and promote memberships while supporting daily operations and maintaining site standards.

You will lead the team during shifts in the absence of management, ensure safety, and help resolve issues to keep the site running smoothly and deliver an excellent customer experience.

Qualifications

• Proven ability to engage customers and upsell services
• Experience leading a small team during a shift
• Strong communication with customers and staff
• Awareness of safety protocols and site operations

Responsibilities

• Greet customers and answer questions about services and memberships
• Direct vehicles into wash tunnels and ensure safe preparation
• Lead shift when managers are off-site and delegate tasks
• Inspect vehicles for quality and report wash issues
• Monitor equipment and safety procedures during operations

Skills

Customer service

Team leadership

Communication

Safety awareness

Job description

## Shift LeadApplylocations: 502 - Decaturtime type: Part timeposted on: Posted Todayjob requisition id: JR103524As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.## As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted. **Key Responsibilities:****Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIBase Pay Range$10.60 - $15.00*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*