Shift Lead

Jimmy John's; Concord (CA); On-site; USD 29,000 - 35,000; Full time

Job summary

Jimmy John's is seeking a Store Assistant in Concord, California, to support the General Manager in executing daily store operations. This role involves directing team members, executing operational procedures, and maintaining customer service excellence. Candidates must be at least 18 years old and possess strong interpersonal and teamwork skills. This position is vital for maintaining high standards during busy periods and ensuring a positive experience for both customers and team members.

Qualifications

• Ability to direct the work of others.
• Ability to work in a team.
• Strong interpersonal skills.
• At least 18 years of age.

Responsibilities

• Directing employees to complete tasks and to various work stations.
• Executing store systems and procedures during shifts.
• Follows all operational procedures, including those for cash handling.
• Maintains a calm exterior presence during periods of high volume.
• Delivers outstanding customer service to all customers.
• Assist with new employee training.

Skills

Directing the work of others

Teamwork

Interpersonal skills

Job description

This job contributes to Jimmy John's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity. The incumbent is responsible for acting in accordance with Jimmy John's policies and procedures. The role focuses on directing employees, executing store systems and procedures, following all operational procedures—including cash handling—maintaining a calm exterior during high-volume periods, delivering outstanding customer service, and assisting with new employee training.

Responsibilities

• Directing employees to complete tasks and to various work stations
• Executing store systems and procedures during shifts
• Follows all operational procedures, including those for cash handling
• Maintains a calm exterior presence during periods of high volume and sets the pace for the team
• Delivers Outstanding customer service to all customers by acting with a customer first attitude
• Assist with new employee training

Qualifications

• Ability to direct the work of others
• Ability to work in a team
• Strong interpersonal skills
• At least 18 years of age