Shift Lead

Jimmy John's; Brentwood (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

Jimmy John's in Brentwood, California is seeking an individual to assist the General Manager with store operations. This role involves directing employees, executing procedures, handling cash, and delivering outstanding customer service, especially during busy periods. Candidates must be at least 18 years old and possess strong interpersonal skills. The position provides an opportunity to support new employee training and ensures smooth operations during scheduled shifts.

Qualifications

• Must be at least 18 years of age.
• Strong interpersonal skills are essential.
• Ability to work in a team environment.

Responsibilities

• Directing employees to complete tasks and to various work stations.
• Executing store systems and procedures during shifts.
• Following all operational procedures, including cash handling.
• Maintaining a calm exterior presence during periods of high volume.
• Delivering outstanding customer service.
• Assisting with new employee training.

Skills

Ability to direct the work of others

Ability to work in a team

Strong interpersonal skills

Job description

This job contributes to Jimmy John's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity. The incumbent is responsible for acting in accordance with Jimmy John's policies and procedures. The role focuses on directing employees, executing store systems and procedures, following all operational procedures—including cash handling—maintaining a calm exterior during high-volume periods, delivering outstanding customer service, and assisting with new employee training.

Responsibilities

• Directing employees to complete tasks and to various work stations
• Executing store systems and procedures during shifts
• Follows all operational procedures, including those for cash handling
• Maintains a calm exterior presence during periods of high volume and sets the pace for the team
• Delivers Outstanding customer service to all customers by acting with a customer first attitude
• Assist with new employee training

Qualifications

• Ability to direct the work of others
• Ability to work in a team
• Strong interpersonal skills
• At least 18 years of age