Shift Lead

Insomnia Cookies; Charlotte (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth opportunities

Employee discount and free cookies

Employee discount and FREE cookies

Job summary

A popular cookie company in Charlotte is seeking a Shift Leader to manage bakery operations and ensure exceptional customer service. As a Shift Leader, you will support store leadership, prioritize team tasks, and maintain a clean working environment while driving an engaging team culture. This role requires at least 1 year of experience in a customer service role and offers flexible schedules and unique perks. Join a growing team known for its fun atmosphere and delicious cookies!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lead by example and motivate others.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership during your shift and communicate necessary information.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.
• Support and work alongside the Cookie Crew.
• Maintain a safe, clean working environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

Point of Sale systems experience

Communication skills

Time management

Leadership

Detail oriented

Ability to lift 40 lbs

Job description

Shift Leader – Downtown Charlotte

As a Shift Leader at our Downtown Charlotte store located at 210 E. Trade Street, #B-224 Charlotte, NC 28202, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content videos to learn more!

Shift Leader Perks

• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What Will I Do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!