Shift Lead

Insomniacookies; Greensboro (NC); On-site; USD 17,908 - 23,419; Part time

Benefits offered by this job

Flexible part-time schedules

Excellent training & mentorship

Job stability with a growing company

Growth/promotion opportunities

Fun, exciting team environment

Free cookies with every shift

Job summary

Insomnia Cookies in Greensboro, NC is seeking a Shift Leader to supervise daily operations during your shift, ensuring excellent customer service and smooth bakery flow. You will lead a team, manage tasks, and train staff while upholding safety and quality standards.

Requirements include at least 1 year in a customer service role, POS experience, strong communication and time management, and the ability to lift up to 40 lbs.

Qualifications

• At least 1 year of customer service experience.
• POS systems experience.
• Excellent communication, time management, and people skills.
• Outgoing, friendly and patient demeanor.
• Detail oriented and results driven.
• Ability to lead by example and motivate others.
• Able to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide exceptional customer service and quality products during your shift.
• Support store leadership by maintaining operations and communicating information.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.
• Lead the cookie crew and collaborate with team members.
• Ensure a safe, clean working environment and follow food safety practices.
• Manage cash handling and deposits.

Skills

Customer service

Communication

Time management

Leadership

Cash handling

Food safety

Team motivation

Tools

POS systems

Job description

As a Shift Leader at our Greensboro store located at 425 Tate St, Greensboro NC 27403, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

ABOUT US:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!