Shift Lead

Walgreens; Castro Valley (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking a dedicated team member to manage store operations and deliver exceptional customer service. Responsibilities include opening and closing the store, assisting customers, and ensuring compliance with company policies. The ideal candidate will have leadership experience and a commitment to maintaining a positive shopping environment.

Qualifications

• At least one year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management.
• Engages customers and resolves issues.
• Registers all sales accurately and maintains inventory.

Skills

Customer Service

Leadership

Communication

Education

PTCB Certification

Job description

• Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested at cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Holds store keys to open and close without management as necessary.
• Assists with and coaches team members on warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
• Registers all sales accurately, including handling scanning errors, price verifications, and voids.
• Helps review order exceptions and manages reverse logistics such as returns and empty packages.
• Assists in evaluating and developing store displays, including promotional and seasonal setups, and completes resets and revisions.
• Maintains accurate inventory counts and ensures on-hand quantities are correct across departments and stock areas.
• Ensures the Outdate program is followed by team members.
• Handles basic department pricing and daily price changes, ensuring proper signage and compliance with local regulations.
• Assists with bookkeeping activities like cash reports, counts, ledgers, and bill payments as needed.
• Supports store maintenance, requesting repairs and keeping the store clean and orderly.
• Assists with product separation and placement, following policies for food safety and stock rotation.
• Has working knowledge of store systems and equipment.
• Supports pharmacy operations at the out window as needed.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Performs bag checks of team members before they leave the store.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends required training and completes PPLs as directed by management.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state law.

Communications

• Acts as a liaison between management and team members, communicating assigned tasks when management is absent.
• Reports disciplinary issues and customer complaints to management.

• Has at least one year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).