Restaurant Shift Leader

Vitality Bowls; San Jose (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company in the food service industry is seeking a dedicated team leader to manage operations and ensure excellent customer service. The ideal candidate will demonstrate strong leadership skills, maintain high food safety standards, and create a positive work environment. Responsibilities include overseeing food preparation, managing shifts, and ensuring customer satisfaction. Join a dynamic team committed to quality and service excellence!

Qualifications

• Obtain food safety certification.
• Proficient in basic computer skills and POS systems.
• Ability to stand for long periods and lift heavy items.

Responsibilities

• Lead the team and ensure food is prepared accurately.
• Manage shifts and delegate tasks effectively.
• Handle upset customers and maintain cleanliness.

Skills

Leadership

Customer Service

Food Safety

Collaboration

Job description

Job Description:

• Lead the team, ensuring food is prepared accurately and delivered to customers promptly.
• Manage shifts and delegate tasks effectively.
• Demonstrate exemplary knowledge of the job and provide excellent customer service.
• Handle upset customers and food issues politely, ensuring customer satisfaction.
• Accept deliveries, verify completeness and correctness, and issue refunds if necessary.
• Communicate with managers/owners about inventory status, deliveries, and stock levels.
• Manage petty cash, perform bank visits for change, and restock the register nightly.
• Provide feedback on employees' strengths, weaknesses, and dependability.
• Oversee break schedules, ensuring punctuality and appropriate breaks.
• Attend management meetings and contribute ideas to improve efficiency, safety, and recipes.
• Assist with interviews, evaluations, training, marketing, and sales efforts.
• Memorize training materials and explain the health benefits of ingredients and food to customers positively.
• Maintain cleanliness of the front lobby and outside area, checking every 15 minutes.
• Deliver excellent customer service, including polite interactions and accurate wait times.
• Assist with ordering, ringing up guests, and answering phone calls.
• Have thorough knowledge of food, recipes, and preparation procedures.
• Prepare food according to proper procedures and maintain sanitation standards.
• Organize and put away deliveries, wash dishes, and ensure cleanliness.
• Coordinate with staff to ensure timely and correct order preparation.
• Carry food to customers and communicate scheduling needs to managers.
• Arrive punctually, take appropriate breaks, and complete opening and closing duties.
• Perform additional tasks as requested by management.
• Follow sanitation and safety guidelines, and practice cost-cutting measures.
• Work collaboratively as a team and monitor food quality.
• Handle special circumstances and communicate effectively with coworkers and managers.

Requirements:

• Obtain food safety certification.
• Proficient in basic computer skills, POS systems, cash handling, and credit card transactions.
• Adhere to health, sanitary, and safety standards.
• Ability to stand for long periods, lift heavy items occasionally, and work with a sense of urgency.
• Maintain a clean and professional personal appearance.
• Bring a positive attitude and willingness to collaborate with others.
• Demonstrate leadership abilities.