Shift Lead - Los Gatos

Boba Guys Inc; Los Gatos (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and innovative company that is transforming the way people enjoy milk tea and coffee! As a Shift Lead, you will play a crucial role in providing outstanding service and leading a dedicated team. This position offers a unique opportunity to engage with customers and create memorable experiences while fostering a collaborative work environment. With a focus on quality and radical candor, you will help shape the culture of Boba Guys and contribute to a mission that bridges communities through beloved beverages. If you are passionate about hospitality and leadership, this is the perfect opportunity for you!

Benefits

Competitive Starting Wages

Health Care Options

Team Outings

Discounts for Friends and Family

Free Tea Every Shift

Qualifications

• 1+ year of experience in a customer service role with leadership responsibilities.
• Demonstrated ability to lead teams and provide exceptional service.

Responsibilities

• Lead shifts to ensure exceptional guest experiences and team performance.
• Monitor inventory and ensure compliance with safety and cash handling procedures.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Team Leadership

Job description

Boba Guys is looking for milk tea and coffee enthusiasts who are passionate about quality, radical candor, and giving a damn about good business practices. Our mission is to bridge cultures and change the way people think about boba and tea. We do this through our thoughtfully crafted drinks, snacks, merchandise, and next-level customer service. Come join us!

The Shift Lead position primarily focuses on delivering an amazing experience for both team members and guests. They ensure specific shifts operate efficiently and effectively by leading Bobaristas to accomplish daily tasks. Success in the Shift Lead role includes coaching and training team members in order to ensure high performance and effective people development.

YOU WILL:

• Consistently provide exceptional hospitality and service both to our guests and your team
• Anticipate the guest experience and constantly be one step ahead in service and hospitality
• Become a resource for problem solving, guest relationships, and product quality
• Deploy the team to ensure the best guest experience and maximize speed of service
• Be responsible for protecting the store assets by following procedures for safety, food handling, security, maintenance, and cash handling
• Monitor inventory levels and accurately track and communicate levels or potential shortages
• Communicate essential information in a clear and timely manner, maintaining confidentiality where appropriate
• Role model teamwork, collaboration, and respect in accordance with Boba Guys’ Values
• Assistant store management in training and developing new and existing team members

YOU HAVE:

• A minimum of one year of work experience
• Continuous demonstrated ability to lead and provide excellent customer service
• Excellent communication and interpersonal skills
• Effective time management and delegation skills
• Ability to effectively problem solve, using sound judgment
• Performance that consistently demonstrates Boba Guys’ Vision, Mission, and Values

WE WILL:

• Offer competitive starting wages and health care options
• Take pride in the quality of our work and the relationships we build with our customers- especially the ones within our teams which means team outings, dinners, and adventures!
• Celebrate our team’s incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba Guys
• Share our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount on drinks

REQUIREMENTS:

• Availability to work weekends, opening and closing shifts
• Ability to lift, move, or up to 25lb on a regular basis and up to 40lb on an occasional basis
• Ability to properly count cash and coin