Shift Lead

Insomniacookies; Blacksburg (VA); On-site; USD 26,000 - 35,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Employee discount

FREE cookies with every shift

Job summary

Insomniacookies in Blacksburg is seeking a Shift Leader to oversee shifts, providing exceptional customer service while managing operations and the cookie crew team. You will lead with hands-on leadership, fulfilling customer orders and maintaining quality standards.

The ideal candidate should have experience in customer service and be able to manage tasks effectively while ensuring a clean and safe environment. This part-time position comes with perks such as flexible schedules, paid time off, and growth opportunities within a fun team atmosphere.

Qualifications

• At least 1 year of working experience in a customer-service focused role.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.

Responsibilities

• Provide incredible customer service and quality products to all guests.
• Support store leadership during shifts and maintain operations.
• Lead the cookie crew and delegate tasks effectively.

Skills

Customer service experience

Point of Sales systems experience

Communication skills

Time management skills

Leadership ability

Job description

As a Shift Leader at our Blacksburg store located at 620 N Main St, Blacksburg VA 24060, you are the captain of our bakery day or night. You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for the store.

Some Our Sweet Shift Leader Perks:

• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What Will I Do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills/Experience:

• At least 1 year of working experience in a customer‑service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

About Us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!