Shift Lead

Insomniacookies; Athens (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible part-time work schedules

Excellent training & mentorship

Pet insurance

Job stability with growing company

Growth/promotion opportunities

Fun, exciting team environment

Free cookies with every shift

Job summary

Insomnia Cookies in Athens, OH seeks a Shift Leader to captain nightly operations and drive sales through strong service and leadership. You will manage shift operations, train team members, and ensure safety and quality in a fast-paced bakery environment.

The role emphasizes leading by example, effective communication, and the ability to lift up to 40 lbs. Experience with POS systems and a customer-focused mindset are essential for success.

Qualifications

• At least 1 year in a customer service focused role.
• Strong communication and people skills.
• Ability to lead by example and motivate others.

Responsibilities

• Provide excellent customer service and maintain quality products for guests during shifts.
• Support store leadership by managing operations, training, and coaching team members.
• Lead baking, cashiering, packaging, and cleaning tasks while supervising the Cookie Crew.

Skills

Customer service

Leadership

Communication

Time management

Team motivation

Food safety awareness

Tools

POS systems

Job description

As a Shift Leader at our store located in Athens, OH, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part‑time work schedules
• Excellent training & mentorship
• Pet insurance for your furry loves ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!