Shift Lead

Scooter's Coffee; Bastrop (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Free shift drinks

Employee discounts

Leadership development

Career advancement

Job summary

Scooter’s Coffee in Bastrop, TX is seeking a Shift Lead for our fast-paced drive-thru kiosk. You’ll coach baristas, support daily operations, and help maintain exceptional customer experiences during every shift.

We value leadership, reliability, and the ability to train and develop team members. This full-time role offers growth opportunities toward Assistant Manager and Store Manager roles, plus a supportive team environment.

Qualifications

• Previous shift lead, team lead, trainer, or supervisory experience in a retail, restaurant, or customer service environment.
• Strong leadership, communication, and organizational skills.
• Ability to motivate, coach, and develop team members.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Lead, coach, and support a team of baristas during assigned shifts.
• Assist the Store Manager with onboarding, training, and development of new team members.
• Develop effective working relationships with team members and contribute to a positive work environment.
• Help ensure smooth daily operations in a high-volume drive-thru coffee kiosk.
• Execute cash handling, point-of-sale procedures, and operational protocols accurately and consistently.
• Serve as a keyholder, following opening, closing, and security procedures.

Skills

Leadership

Communication

Team motivation

Customer service

Job description

Shift Lead –Scooter’s Coffee

Bastrop, TX (821 W SH 71)

Full-Time | $15/hr + Tips

Now Hiring: Shift Lead

We are looking for an energetic Shift Lead who loves developing people, creating great customer experiences, and leading by example. As a Shift Lead, you'll support our culture from while coaching baristas and keeping operations running smoothly. This is more than a shift lead position. We're looking for future managers. Our kiosk environment is small, fast-paced, and highly team-oriented. Every team member plays an important role in delivering an exceptional customer experience.

If you're a high-energy leader who enjoys developing others and creating exceptional customer experiences, we'd love to meet you.

Compensation & Benefits

• $15/hour + participation in the tip pool
• Paid Time Off (PTO)
• Free shift drinks and employee discounts
• Leadership development and coaching
• Opportunity to advance into Assistant Manager and Store Manager roles

Responsibilities

Leadership & Team Development

• Help build a positive, accountable, and energetic team culture
• Lead, coach, and support a team of baristas during assigned shifts
• Coach, encourage, and hold team members accountable to performance and service standards
• Assist the Store Manager with onboarding, training, and development of new team members
• Develop effective working relationships with team members and contribute to a positive work environment

Store Operations

• Help ensure smooth daily operations in a high-volume drive-thru coffee kiosk
• Ensure fast service times, drink quality, and operational consistency
• Maintain cleanliness and food safety standards at all times
• Ensure brand standards are upheld
• Execute cash handling, point-of-sale system, and operational procedures accurately and consistently
• Serve as a keyholder, following all opening, closing, and security procedures
• Assist with inventory management, stocking, and organization as directed by the Store Manager

Customer Experience

• Deliver exceptional experiences and create genuine customer connections
• Resolve customer concerns quickly, professionally, and with a positive attitude
• Help create a welcoming environment for customers and team members alike

Qualifications

Required

• Previous shift lead, team lead, trainer, or supervisory experience in a retail, restaurant, or customer service environment
• Strong leadership, communication, and organizational skills
• Ability to motivate, coach, and develop team members
• Ability to work in a fast-paced, high-volume environment
• Strong attention to detail and commitment to operational excellence
• Ability to remain calm, make decisions, and solve problems under pressure
• Comfortable providing feedback and holding team members accountable
• Positive attitude and willingness to jump in wherever needed
• Ability to teach others and communicate expectations clearly
• Dependable transportation and ability to consistently arrive on time for scheduled shifts

Preferred

• Experience opening or closing a business
• Experience training new employees
• Current Food Manager certification
• Bilingual in English and Spanish

Schedule Requirements

• Full-time position averaging 35–40 hours per week
• Scooter's Coffee is open weekdays from 5:00 AM to 8:00 PM, weekends from 6:00 AM to 8:00 PM
• Shift Leads must be available to work a variety of shifts, including opening, mid-day, and closing shifts
• Availability for weekends and holidays is required

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to work in a compact, fast-paced drive-thru environment
• Ability to lift and carry up to 40 pounds
• Ability to bend, reach, twist, and perform repetitive motions throughout a shift
• Ability to work indoors and outdoors during varying Texas weather conditions

Founded in 1998, Scooter’s Coffee is one of the fastest-growing specialty coffee brands in the U.S. We’re built on simple principles:great drinks, fast service, and genuine customer connection. Our core values—integrity, love, humility, and courage—guide everything we do.

The functions and skills described but do not constitute an exhaustive list of the duties and responsibilities performed on the job.You are applying to work with an independently owned and operated franchisee ofScooter’s Coffee. If hired, the franchisee will be your employer and will set terms of employment, including wages and benefits. We are committed to creating an inclusive workplace and welcome applicants from all backgrounds and experiences.

In 1998, Scooter’s Coffee was born. Co-founders Don and Linda Eckles began an amazing journey when they opened their first drive-thru coffeehouse in Bellevue, Nebraska. Their keys to success: find a great location and stay committed to high-quality drinks, speed of service, and a BIG smile. Scooter’s Coffee is fortunate to have over two decades of success due to its commitment to the original business principles and company core values.

Amazing People, Amazing Drinks…Amazingly Fast!®