Shift Coordinator - The Cocoa Beanery

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Job summary

Hershey Lodge in Hershey, PA, is hiring a Full-Time Shift Coordinator to support guest service and hospitality standards. You'll lead F&B training, manage inventory, and assist in scheduling and payroll while maintaining safety and sanitation standards.

We offer perks like free Hersheypark admission and employee discounts. This role requires strong communication and decision-making, with a focus on teamwork and guest satisfaction.

Qualifications

• Minimum of 1 year of related experience.
• Minimum of 1 year supervisory experience.
• Proficient with Microsoft Office (Excel and Word).
• Must be 18 years of age or older.
• Post-Employment - Serv Safe & RAMP
• Completion of high school or GED

Responsibilities

• Monitor guest service and hospitality standards.
• Lead F&B training within the outlet and update procedures.
• Understand all F&B items offered: ingredients and allergens.
• Order and maintain par levels of product inventory; forecast as needed.
• Ensure proper cash control procedures are followed daily.
• Maintain safety, health and sanitation standards.
• Cross-train and support other F&B outlets.
• Assist outlet manager in interviewing potential applicants.
• Forecast business, schedule staff and prepare weekly payroll.
• Perform other duties as assigned.

Skills

Supervisory experience

Guest service focus

Communication skills

Education

High school diploma or GED

Serv Safe & RAMP certifications

Tools

Microsoft Excel

Microsoft Word

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

The Hershey Lodge Shift Coordinator position will report to the Assistant Manager in the designated outlet.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Proactively monitor and support guest service and hospitality standards.*
• Lead food and beverage training within the outlet, including regular reviews and updates to training procedures. Monitors trained skills consistently.*
• Understands all F&B items offered: ingredients, allergens, methods of preparation and proper service.*
• Order and maintain par levels of product inventory. Adjust par to forecast as needed.*
• Ensure proper cash control procedures are followed daily.*
• Maintain all safety, health and sanitation standards.*
• Ensuring the work and service areas are clean and organized; reporting and following up on maintenance needs utilizing interdepartmental communication and the work order system.*
• Cross training and supporting other F&B outlets.
• Controlling wage and supply costs within budget, adjusting to forecast as needed. Develop and maintain inventory control measures.*
• Assist outlet manager in interviewing potential applicants.*
• Assist outlet manager in forecasting business, scheduling staff and preparing weekly payroll.*
• Perform other duties as assigned.

Qualifications

• Minimum of 1 years of related experience.
• Minimum of 1 year supervisory experience.
• Skilled in the use of Microsoft Office applications, including Excel and Word.
• 18 years of age or older.
• Post-Employment - Serv Safe & RAMP
• Completion of high school or GED

Knowledge, Skills, And Abilities

• Night Audit or hotel accounting experience preferred but not necessary.
• Must be able to communicate well with both guests and employees.
• Must be able to work independently and make decisions independently.
• Familiarity with computerized front office systems, policies and procedures preferred.
• Must present professional image appropriate to the Hershey Lodge standards.

Job Demands

• While performing the duties of this job, the employee is required to:
• Reaching Forward Frequent (34-66%)
• Climbing Stairs Occasional (<33%) (ft maximum height)
• Lifting Occasional (<33%) (35lbs maximum weight)
• Reaching Overhead Occasional (Finger Dexterity Occasional (Hand/Eye Coordination Occasional (Stooping Occasional (
• Bending Frequent (34-66%)
• Sitting Occasional
• Standing Constant (>67%)
• Walking Constant (>67%)

This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

This job regularly requires verbal communication of detailed information to others either by phone or in person.

Must be able to speak and read the English language.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.