Shift Coordinator - 1933 Restaurant & Tavern

Hersheypark; Hershey (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Medical, dental and vision coverage

401K

Paid time off

Job summary

The Hotel Hershey is seeking a dedicated Shift Coordinator for its 1933 Restaurant & Tavern. This full-time, on-site role leads front-of-house staff, ensuring guest satisfaction while upholding safety and service standards.

Ideal candidates bring 1+ year in Food & Beverage, are at least 18, and hold ServSafe Manager and RAMP certifications. The position offers comprehensive benefits, including health coverage and employee perks.

Qualifications

• Minimum of 1 year of Food & Beverage experience.
• 18 years of age or older.
• Post-Employment - RAMP and ServSafe Manager Certifications

Responsibilities

• Act as a floor supervisor for host(esses), waitstaff, server assistants, and bar area employees during shift.
• Monitor and enforce health, safety, and sanitation standards for front-of-house staff.
• Maintain guest service and hospitality standards by interacting with guests and supervising staff.
• Liaise with management by observing issues and reporting them for solutions.
• Assist in scheduling and timekeeping and cross-train with management.
• Conduct front-of-house training to model guest-friendly service.

Skills

Guest service

Team supervision

Multitasking

Communication

Education

ServSafe Manager Certification

RAMP Certification

Job description

Shift Coordinator - 1933 Restaurant & Tavern

Job Category: Culinary and Restaurant

Requisition Number: SHIFT004744

• Posted : October 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Hotel Hershey
Hershey, PA 17033, USA

Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

The purpose of the shift coordinator is to provide leadership and supervision to front-of-house restaurant staff and assist in managing their assigned restaurant at the Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Act as a floor supervisor for host(esses), waitstaff, server assistants, and bar area employees during shift. Provide feedback and guidance to employees and modify work assignments as needed to meet shifting business needs during shifts.*

Monitor and enforce health, safety, and sanitation standards for front-of-house restaurant staff.*

Maintain guest service and hospitality standards through interaction with guests and monitoring employees on the floor. Ensure proper execution of all service standards set by management. Perform table touches regularly throughout the shift to collect feedback from guests.*

Act as liaison to management through observing and reporting on all issues or concerns that arise day-to-day. Provide feedback to management so they can implement solutions.*

Assist manager in weekly administrative work such as scheduling and timekeeping. Perform data entry and other assistance as requested. Observe management in order to learn and cross-train.*

Conduct food service and other training for front-of-house staff in order to set the example for guest-friendly service.*

Perform other duties as assigned.

Qualifications:

Minimum of 1 year of Food & Beverage experience.

18 years of age or older.

Post-Employment - RAMP and ServSafe Manager Certifications

Knowledge, Skills, and Abilities:

Able to anticipate guest needs and respond promptly.

Exercise clear judgment in pressure situations and maintain professionalism.

Ability to model the Hotel’s standards, policies, and procedures.

Ability to work without direct supervision and multi-task to manage Room Service and Chef's Market simultaneously

Proven employee/guest relations, problem-solving, and organizational skills.

Job Demands:

While performing the duties of this job, the employee is required to:

Reaching Forward Occasional (<33%)

Lifting Occasional (<33%) (35 lbs maximum weight)

Reaching Overhead Occasional (<33%)

Finger Dexterity Occasional (<33%)

Hand/Eye Coordination Occasional (<33%)

Stooping Occasional (<33%)

Bending Occasional (<33%)

Sitting Occasional (<33%)

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

This job regularly requires verbal communication of detailed information to others either by phone or in person.

Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.