Room Service (PT)

Hersheypark; Hershey (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free admission to Hersheypark

Free parking

Discounts on food and shopping

Job summary

Hershey Lodge, a premier resort, is seeking a Part-Time Team Member to assist with room service operations, including transporting and serving food and beverages to guests. The role emphasizes friendly guest interactions and efficient service, with opportunities to enjoy Hersheypark perks after receiving an Employee ID.

Responsibilities include arranging carts, maintaining supplies, and knowledge of the menu, while meeting safety and service standards.

Qualifications

• Must be at least 18 years old.
• Must successfully complete RAMP training.
• Ability to operate the POS system and perform basic math functions.
• Strong cash handling and guest service skills.
• Excellent organizational and communication abilities.

Responsibilities

• Arrange room service carts in a professional and appealing manner.
• Maintain an adequate amount of room service supplies.
• Maintain knowledge of the menu and related items.
• Direct guests and answer questions about room service.
• Operate the POS system and handle guest concerns professionally.
• Serve and handle alcoholic beverages.
• Deliver guest food orders and amenities.
• Perform other duties as assigned.

Skills

POS system

Cash handling

Communication

Organization

Tools

Point of Sale system

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

This position is responsible for the transportation and serving of food and beverage items to and from the guests via the room service operation and its related functions at the Hershey Lodge.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Arrange room service carts in a professional and appealing manner*
• Maintain an adequate amount of room service supplies*
• Maintain a complete knowledge of menu and all related menu items*
• Understand the room service process to be able to direct the guest and answer any questions*
• Operate the Point of Service System and handle guest concerns and questions in a thorough and professional manner*
• Serve and handle alcoholic beverages*
• Deliver guest food orders and amenities*
• Perform other duties as assigned

Qualifications:

• Must be at least 18 years of age or older
• Must successfully complete RAMP training by passing the required test within the established probationary period

Knowledge, Skills, and Abilities:

• Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions
• Must be responsible for cash, credit card, and room charge handling
• Must demonstrate complete organizational skills both in paperwork and work area
• Must be able to communicate effectively to co-workers and other staff
• Ability to work in a fast pace environment 50% of the shift

Job Demands:

• This is a part-time year round position. The working schedule for this position may include days, evenings, weekends, and holidays based on operational needs
• Primarily 1st shift. Flexible shifts to include evenings, weekends, and holidays
• Must be able to stand, bend, stoop and push up to 40 lbs
• Must be able to work in a safe and professional manner
• This is a union position and the working schedule will be based on union seniority. Candidates must be able to meet schedule requirements which will most likely include evening and weekend hours

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.