Shift Coordinator - 1933 Restaurant & Tavern

Visit Hershey & Harrisburg; Hershey (PA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free admission to Hersheypark

Medical, dental, and vision coverage

401(k) contribution

Paid time off

Job summary

Visit Hershey & Harrisburg is seeking a Shift Coordinator at The Hotel Hershey. This role involves supervising restaurant staff, ensuring high service standards, and assisting with administration and training. Candidates should have at least 1 year of relevant experience and be 18 or older. The position offers various perks, including free admission to Hersheypark and comprehensive medical coverage from day one, along with a 401(k) contribution and paid time off.

Qualifications

• Minimum of 1 year of Food & Beverage or related experience.
• Minimum age of 18 years.
• Post-employment RAMP and ServSafe Manager certifications.

Responsibilities

• Act as a floor supervisor for restaurant staff during shifts.
• Monitor health and sanitation standards for restaurant staff.
• Ensure proper execution of service standards set by management.
• Provide feedback to management and assist with administrative work.
• Conduct food service training for front-of-house staff.

Skills

Anticipate guest needs

Clear judgment

Employee-guest relations

Problem-solving

Organizational skills

Multi-tasking

Job description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Purpose of the shift coordinator is to provide leadership and supervision to front‑of‑house restaurant staff and assist in managing their assigned restaurant at the Hotel Hershey.

As a Full‑Time Team Member, you will enjoy perks such as free admission to Hersheypark, discounts, and more as soon as you receive your Employee ID. Your total compensation includes wage, medical, dental, and vision coverage beginning the first day of the month after you begin working, 401(k) contribution, paid time off, and additional benefits.

Job Duties

• Act as a floor supervisor for hosts, waitstaff, server assistants, and bar area employees during shifts. Provide feedback and guidance to employees and modify work assignments as needed to meet shifting business needs during shifts.
• Monitor and enforce health, safety, and sanitation standards for front‑of‑house restaurant staff.
• Maintain guest service and hospitality standards through interaction with guests and monitoring employees on the floor. Ensure proper execution of all service standards set by management. Perform table touches regularly throughout the shift to collect feedback from guests.
• Act as liaison to management through observing and reporting on all issues or concerns that arise day‑to‑day. Provide feedback to management so they can implement solutions.
• Assist manager in weekly administrative work such as scheduling and timekeeping. Perform data entry and other assistance as requested. Observe management in order to learn and cross‑train.
• Conduct food service and other training for front‑of‑house staff in order to set the example for guest‑friendly service.
• Perform other duties as assigned.

Qualifications

• Minimum of 1 year of Food & Beverage or related experience.
• Minimum age of 18 years.
• Post‑employment RAMP and ServSafe Manager certifications.

Knowledge, Skills, And Abilities

• Able to anticipate guest needs and respond promptly.
• Exercise clear judgment in pressure situations and maintain professionalism.
• Ability to model the Hotel’s standards, policies, and procedures.
• Ability to work without direct supervision and multi‑task to manage Room Service and Chef’s Market simultaneously.
• Proven employee‑guest relations, problem‑solving, and organizational skills.

Job Demands

• Reaching Forward (Occasional)
• Lifting (Occasional up to 35 lbs)
• Reaching Overhead (Occasional)
• Finger Dexterity (Occasional)
• Hand/Eye Coordination (Occasional)
• Stooping (Occasional)
• Bending (Occasional)
• Sitting (Occasional)
• Standing Constant (~67%)
• Walking Constant (~67%)

This job requires the visual ability to perform detailed work at close distances – such as on computer screens, accounting ledgers, and using measurement devices. It also regularly requires verbal communication of detailed information to others either by phone or in person. Substantial movements (motions) of the wrists, hands, and/or fingers (repetitive motion) are part of the role.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.