Shift Coordinator - The Cocoa Beanery

Hersheypark; Hershey (PA); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

401(k) contribution

Paid time off

Job summary

Hershey Lodge seeks a Full-Time Shift Coordinator to support guest service and hospitality standards, report to the Assistant Manager in the Cocoa Beanery, and oversee training activities within the Food & Beverage outlet.

You will help manage inventory, payroll forecasting, and safety/compliance while maintaining a professional Hershey Lodge image and collaborating with team members. This role includes strong emphasis on guest satisfaction and operational efficiency.

Qualifications

• Minimum of 1 year of related experience.
• Minimum of 1 year supervisory experience.
• Skilled in the use of Microsoft Office applications, including Excel and Word.
• 18 years of age or older.
• Post-Employment - Serv Safe & Ramp
• Completion of high school or GED.

Responsibilities

• Proactively monitor and support guest service and hospitality standards.
• Lead food and beverage training within the outlet, including regular reviews and updates to training procedures.
• Understand all F&B items offered: ingredients, allergens, methods of preparation and proper service.
• Order and maintain par levels of product inventory; adjust par to forecast as needed.
• Ensure proper cash control procedures are followed daily.
• Maintain all safety, health and sanitation standards.
• Ensure work and service areas are clean and organized; report maintenance needs via the work order system.
• Cross train and support other F&B outlets.
• Control wage and supply costs within budget; develop and maintain inventory control measures.
• Assist outlet manager in interviewing potential applicants.
• Assist outlet manager in forecasting business, scheduling staff and preparing weekly payroll.
• Perform other duties as assigned.

Skills

Microsoft Office

Excel

Word

Supervisory experience

Education

High school diploma or GED

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

The Hershey Lodge Shift Coordinator position will report to the Assistant Manager in the Cocoa Beanery.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Proactively monitor and support guest service and hospitality standards.*
• Lead food and beverage training within the outlet, including regular reviews and updates to training procedures. Monitors trained skills consistently.*
• Understands all F&B items offered: ingredients, allergens, methods of preparation and proper service.*
• Order and maintain par levels of product inventory. Adjust par to forecast as needed.*
• Ensure proper cash control procedures are followed daily.*
• Maintain all safety, health and sanitation standards.*
• Ensuring the work and service areas are clean and organized; reporting and following up on maintenance needs utilizing interdepartmental communication and the work order system.*
• Cross training and supporting other F&B outlets.
• Controlling wage and supply costs within budget, adjusting to forecast as needed. Develop and maintain inventory control measures.*
• Assist outlet manager in interviewing potential applicants.*
• Assist outlet manager in forecasting business, scheduling staff and preparing weekly payroll.*
• Perform other duties as assigned.

Qualifications:

• Minimum of 1 years of related experience.
• Minimum of 1 year supervisory experience.
• Skilled in the use of Microsoft Office applications, including Excel and Word.
• 18 years of age or older.
• Post-Employment - Serv Safe & RAMP
• Completion of high school or GED

Knowledge, Skills, and Abilities:

• Night Audit or hotel accounting experience preferred but not necessary.
• Must be able to communicate well with both guests and employees.
• Must be able to work independently and make decisions independently.
• Familiarity with computerized front office systems, policies and procedures preferred.
• Must present professional image appropriate to the Hershey Lodge standards.

Job Demands:

• Reaching Forward Frequent (34-66%)
• Climbing Stairs Occasional (<33%) (ft maximum height)
• Lifting Occasional (<33%) (35lbs maximum weight)
• Reaching Overhead Occasional (<33%)
• Finger Dexterity Occasional (<33%)
• Hand/Eye Coordination Occasional (<33%)
• Stooping Occasional (<33%)
• Sitting Occasional (<33%)

This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

This job regularly requires verbal communication of detailed information to others either by phone or in person.

Must be able to speak and read the English language.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.