Room Service Waiter AM

Visit Hershey & Harrisburg; Hershey (PA); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Free Hersheypark admission

Medical, Dental, and Vision coverage

401K

Paid time off

Job summary

The Hotel Hershey is seeking a dedicated Full-Time Team Member to join our luxury resort operations in Hershey, PA. As a Room Service professional, you will ensure a professional, guest-focused service while maintaining room service standards and menu knowledge.

Hours are 6 am to 3 pm with weekend and holiday commitments. The role includes training on the POS system, cash handling, and accurate guest assistance.

Qualifications

• Must be at least 18 years of age or older.
• Must have a valid driver’s license
• Must pass the accredited alcohol server test (RAMP) within the probation period.

Responsibilities

• Arranging room service carts in a professional and appealing manner; maintaining an adequate amount of room service supplies.
• A complete knowledge of the menu and all related menu items.
• A complete knowledge of the room service process to be able to direct the guest and answer any questions.
• An ability to complete fundamental mathematics.
• An ability to function with the Point of Service System.
• Ability to handle guest concerns and questions in a thorough and professional manner.
• The position is also responsible to complete other duties as assigned by management.

Skills

POS system

Cash handling

Communication

Organizational skills

Job description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Arranging room service carts in a professional and appealing manner; maintaining an adequate amount of room service supplies.
• A complete knowledge of the menu and all related menu items.
• A complete knowledge of the room service process to be able to direct the guest and answer any questions.
• An ability to complete fundamental mathematics.
• An ability to function with the Point of Service System.
• Ability to handle guest concerns and questions in a thorough and professional manner.
• The position is also responsible to complete other duties as assigned by management.

Qualifications

• Must be at least 18 years of age or older.
• Must have a valid driver’s license
• Must pass the accredited alcohol server test (RAMP) within the probation period.

Knowledge, Skills, And Abilities

• Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions.
• Must be responsible for cash, credit card and room charge handling.
• Must demonstrate complete organizational skills both in paperwork and work area.
• Must be able to communicate effectively to co-workers and other staff

Job Demands

• 6 am to 3pm; weekends and holidays required.
• Must be able to stand, bend, stoop and push up to 40 lbs.
• Must be able to work in a safe and professional manner.
• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements which will most likely include weekend and evening hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer