Shift Captain

MOD SUPER FAST PIZZA, LLC.; Glen Mills (Delaware County); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical, dental and vision insurance

Week of paid vacation

Paid Sick Time

401(k) retirement

FREE pizza, salad, and beverages

Discounted gym membership

Free counseling sessions

Job summary

MOD SUPER FAST PIZZA, LLC is seeking a Shift Supervisor to lead the Squad Crew, delivering pizzas and salads with energy and a personal touch. You will model service excellence and foster a welcoming environment where guests feel valued.

You will mentor frontline staff, uphold MOD standards, and drive a positive guest experience on shift. This role emphasizes teamwork, accountability, and guest satisfaction.

Qualifications

• Minimum of 1 year in customer service or restaurant leadership.
• Experience leading, coaching, training, and motivating front line employees.
• Ability to think strategically and act tactically.
• Ability to stay calm and focused in busy restaurant operations.
• Must be at least 18 years old.

Responsibilities

• Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership.
• Help create a MOD vibe that our customers expect.
• Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift.
• Demonstrate, train and coach Squad in all methods for accomplishing store tasks.
• Demonstrate knowledge of all Operational Standards and resources.
• Partner with General Manager to engage the board community of our restaurant.

Skills

Customer service

Leadership

Coaching

Strategic thinking

Calm under pressure

Job description

Compensation: $17.65 when combining hourly wage of $14.00 and average tips of $3.65 earned at this location!

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Discounted gym membership
• Free counseling sessions

Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we’re creating an experience where pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what’s possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Key Responsibilities

• Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
• Help create a MOD vibe that our customers expect
• Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
• Demonstrate, train and coach Squad in all methods for accomplishing store tasks
• Demonstrate knowledge of all Operational Standards and resources
• Partner with General Manager to engage the board community of our restaurant

Required Qualifications

• Minimum of 1 year of customer service or restaurant leadership
• Experience successfully leading, coaching, training, and motivating front line employees
• Ability to think strategically and act tactically
• Ability to stay calm and focused in busy restaurant operations
• Must be at least 18 years old

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.