Sheriff's Support Specialist

Yolo-County,-Ca; Woodland (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

The County of Yolo's Sheriff’s Office is seeking a regular, full-time Sheriff’s Support Specialist to perform and coordinate administrative support, assist with IT and telecommunications, and support grant and financial reporting.

You will log and respond to helpdesk requests, track computer and phone inventories, configure cell phones, and assist in website and social media management. Strong communication and customer service skills required.

Qualifications

• Two years of increasingly responsible clerical experience in an office environment.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Knowledge of office procedures, equipment including computers and software applications.

Responsibilities

• Receives, logs, and responds to IT and telecommunications helpdesk requests; troubleshoots basic concerns; coordinates with County IT staff; assists in new system implementations.
• Assists in maintenance of the Sheriff’s Office website and social media platforms; develops relevant web content.
• Tracks and maintains computer equipment, hardware, software, and telephone inventories; bi-annual inventory; updates records and ensures appropriate software.
• Inventories, orders, and configures cell phones and equipment; provides basic technical support to staff.
• Performs clerical accounting functions in support of financial reports, grants, vendor cost proposals, etc.
• Conducts online research on law enforcement topics and grant processes.
• Collaborates with County personnel, law enforcement agencies, vendors on Sheriff’s Office matters.
• Performs related duties as assigned.

Skills

Clerical work

Customer service

Office communication

Inventory management

Research ability

Tools

Word processing

Spreadsheets

Databases

Internet

Job description

The County of Yolo is recruiting for one regular, full-time position in the class of Sheriff's Support Specialist at the Yolo County Sheriff's Office (YCSO).

DEFINITION

Under general supervision, incumbents in this class perform and coordinate a variety of administrative support activities within the Sheriff’s Office; assists with basic information technology and telecommunication matters; and performs research and other support work as assigned.

DISTINGUISHING CHARACTERISTICS

Incumbents in this class are responsible for performing difficult, complex, and/or sensitive assignments independently and without immediate supervision. This class is distinguished from the Sheriff’s Records Clerk in that the latter is a journey level clerical class responsible for the accurate record keeping and basic, routine clerical functions within the department. Conversely, this class is responsible to perform basic research, inventory and track computer and telephone equipment, and perform various support functions for information technology and telecommunications requests within the department.

• Receives, logs, and responds to Sheriff’s Office information technology and telecommunications helpdesk requests; troubleshoots basic concerns and requests; acts as an account authority; and coordinates requests with the County’s information technology staff; assists in new technological system implementations.
• Assists in the overall maintenance and management of the Sheriff’s Office website and various social media platforms; assists in seeking out and developing relevant and interesting web content.
• Tracks and maintains computer equipment, hardware, software, and telephone inventories; performs bi-annual physical inventory; updates records; and ensures computers have the appropriate software given the assigned staff person.
• Inventories, orders, and configures cell phones and equipment for use by Sheriff’s Office staff; orders appropriate accessories and provides basic technical support to staff.
• Performs a variety of clerical accounting functions in support of the preparation of financial reports, grants, vendor cost proposals, etc.
• Conducts online research on various topics such as advancements in law enforcement practices, and in support of grant application processes, vendor selections, etc.
• Collaborates, communicates and consults with other County personnel, local law enforcement agencies, vendors and others on various Sheriff’s Office and regional law enforcement matters.
• Performs related duties as assigned.

Experience: Two years of increasingly responsible clerical experience in an office environment, preferably in a law enforcement agency.

License: Possession of a valid California Driver’s License. Background: Candidates must pass a background investigation as specified by the Department of Justice and the Sheriff-Coroner’s Department Policy.

Knowledge of: Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, the Internet and other specialized applications related to area of assignment; English usage, spelling, grammar, and punctuation; various forms of social media; basic record keeping techniques; online research techniques.

Ability to: Research and evaluate work problems, gather and analyze information, and recommend solutions; develop and maintain cooperative, effective working relationships with others; communicate clearly and concisely, both verbally and in writing; apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met; learn to create engaging website and social media content; prepare and maintain records; prioritize work assignments; reason logically and critically.

It is highly recommended that you print this job bulletin for future reference.

Selection Procedure

The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps may change with or without notice.

• Screen for Minimum Qualifications
• Screen for Best Qualified
• Department Selection Interviews
• Background Check
• Conditional Job Offer, pending:
  • Medical
• Confirmed Job Offer
• Estimated Start Date: To be determined

Screening for Best Qualified

The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. Based upon responses to the supplemental questionnaire, the applicant's education, training, and experience will be evaluated to determine those applicants that are best qualified.

Contact Information

For questions about the position or about employment with the County, please contact Human Resources by e-mail at [e-mail] or by phone at [phone].

Equal Employment Opportunity

It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at [phone] at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.

Yolo County, a place where YOU belong!

The average person spends one third of their life at work. Why not spend that time in an environment where you are seen for who you are, celebrated for the diversity you bring, and valued for your potential to contribute to an innovative and dynamic workforce? Yolo County is committed to creating and sustaining an inclusive and equitable workplace which supports and values our diverse community.

Come join us! This is where YOU belong.