Sheriff's Records & Licensing Technician

Douglas County (NV); Minden (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

The Douglas County Sheriff's Records Division is seeking a Sheriff's Records & Licensing Technician to join a professional team handling police reports, records and licensing duties. The role emphasizes confidentiality, accurate record keeping, and strong customer service while serving the public.

Key responsibilities include processing licensing screenings, responding to public records requests, maintaining NCIC/NCJIS workflows, handling cash deposits, data entry, and fingerprinting services as

Qualifications

• Strong customer service skills and ability to maintain confidentiality.
• Ability to assist the public and staff and explain policies clearly.
• Attention to detail and accuracy in handling records and licensing.

Responsibilities

• Assist the public and staff in person, over the phone, and by email; explain policies and proper use of forms.
• Process criminal history investigations for licensing, including liquor, concealed weapons, traveling merchant, sex offender and felon registrations.
• Organize, compile and report statistical data on functions and activities.
• Process and disseminate police reports, traffic documents, and related records; create NCIC folders.
• Receive, process and conduct criminal history investigations and license applications; verify document validity.
• Enter and retrieve data, generate reports, and operate standard office equipment.

Job description

The Douglas County Sheriff's Records Division is seeking an individual to join their skilled team in performing the varied duties related to the management and use of law enforcement records. The ideal candidate for the Sheriff's Records & Licensing Technician is an individual with strong customer service skills, a commitment to ensuring confidentiality, and a desire to serve the public while providing efficient, accurate, high-quality work.

Primary Objectives

Performs intermediate work providing a wide variety of technical, or specialized office support duties related to the review, preparation and input of various police reports; responding to public requests and inquiries in regard to police reports, records and licensing; performs related tasks as apparent or assigned.

Supervision Exercised

None

1. Assists general public, customers and staff in person, over telephone and by email; answers inquiries, provides general direction related to services, receives and attempts to resolve complaints, explains policies, procedures and proper use/completion of department forms.
2. Receives, processes and conducts a variety of criminal history investigations for licensing purposes to include Liquor Licenses, Concealed Weapons Licenses, Traveling Merchant Licenses, Sex Offender and Felon registrations.
3. Organizes, compiles and reports statistical data on functions, programs and activities.
4. Processes, codes, and disseminates crime reports, traffic accidents, citations, and related documentation; creates NCIC folders and files accordingly.
5. Processes report and disposition requests for Child and Family Services, Brady background, background history letters, insurance requests, requests from the public, other law enforcement agencies, etc.
6. Receives, processes and conducts a variety of criminal history investigations, registrations and applications; checks documents for validity and accuracy.
7. Runs daily reports, maintains and balances cash drawer and files daily deposits.
8. Scans documents as required; identifies records for destruction in accordance with pre‑determined retention and destruction schedules; files and maintains records.
9. Ensures accurate reporting and correction of criminal records with State Repository.
10. Sends DUI revocation and suspensions to State DMV.
11. Provides fingerprinting services as requested.
12. Complies with court‑ordered criminal record sealing by printing and maintaining the record in a secure file; deletes and purges records from computer systems as required; disseminates required compliance notifications to appropriate agencies.
13. Enters and retrieves data and prepares reports using a variety of software programs; reviews such reports for accuracy and makes corrections as required; operates standard office equipment.
14. Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call; provides information which requires the use of judgment and interpretation of policies, rules and regulations.
15. Operates standard office equipment, including word processors, computers, facsimile equipment and central telephones; may operate microfilm, radio, telephone and other departmental‑specific equipment after training.
16. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
17. Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
18. Contributes effectively to the accomplishment of team or work unit goals, objectives, and activities.

MINIMUM QUALIFICATIONS

• High School diploma or GED and one (1) year of general administrative support experience; OR an equivalent combination of education, training and experience.

CERTIFICATIONS /LICENSES

• NCIC/NCJIS certification within six (6) months of date of employment

WORKING CONDITIONS

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• This work requires the occasional exertion of up to 50 pounds of force.
• Work regularly requires using hands; frequently requires standing, sitting, speaking or hearing, kneeling or crawling and pushing or pulling; occasionally requires walking, reaching with hands and arms and repetitive motions.
• Work has standard vision requirements; vocal communication is required for expressing ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data, operating machinery and observing general surroundings and activities.
• Work is generally in a moderately noisy location (e.g. business office, light traffic).
• Work has no exposure to adverse environmental conditions.

ACKNOWLEDGEMENTS

1. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
2. Employment is contingent upon successful completion of background/screening.
3. Douglas County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization. All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made.
4. This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the incumbent. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Incumbent may be asked to perform other duties as required.