Shelter Support Worker — Flexible Hours, Meaningful Impact

Good Shepherd Hamilton & Toronto; Hamilton City (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Extended Health Benefits

Education & Professional Development

Employee Assistance Program

Staff recognition

Positive work environment

Hope and community impact

Job summary

Good Shepherd Centres in Ontario is expanding with a new shelter facility and seeking a Shelter Support Worker for 50 shelter beds at Old Cathedral Highschool-378 Main St E. The role provides emergency shelter to unhoused men and gender-diverse individuals and uses a client-centred approach.

You will work within Housing First principles, maintain a caseload, and collaborate with a compassionate team to ensure safety, respect, and dignity for clients experiencing homelessness and related

Qualifications

• Post-secondary education in a social service/related field or lived experience.
• Excellent verbal and written communication, interpersonal skills, and ability to prioritize workload.
• Knowledge of harm reduction principles and workplace health and safety practices.

Responsibilities

• Provide emergency shelter to unhoused male identified individuals.
• Provide support in a residential setting using Housing First Principles.
• Demonstrate professionalism and excellent communication skills.
• Direct client contact across services to ensure comfort and safety.
• Carry own caseload and work from a client-centred perspective.
• Understand gender-based violence, trauma, homelessness, mental health and substance use.
• Work in a trauma-informed, anti-racist, anti-oppressive and feminist framework.
• Develop personalized counseling plans and maintain a caseload.

Skills

Verbal communication

Written communication

Interpersonal skills

Organization skills

Prioritize workload

Caseload management

Conflict resolution

Health & safety awareness

Education

Post-secondary education in social service

Tools

MS Word

MS Excel

Job description

Good Shepherd Centres in Ontario is expanding with a new shelter facility and seeking a Shelter Support Worker for 50 shelter beds at Old Cathedral Highschool-378 Main St E. The role provides emergency shelter to unhoused men and gender-diverse individuals and uses a client-centred approach.

You will work within Housing First principles, maintain a caseload, and collaborate with a compassionate team to ensure safety, respect, and dignity for clients experiencing homelessness and related