Senior Shelter Case Manager — Housing First & Support

Good Shepherd Hamilton & Toronto; Hamilton City (CA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Extended Health Benefits

Employee Assistance Program (EAP)

Professional development support

Team recognition and self-care

Job summary

Good Shepherd Centres Barton-Tiffany Emergency Shelter is seeking dedicated housing-focused case managers to support residents in a shelter setting. You will provide crisis intervention, advocacy and referrals, helping clients achieve housing stability.

Join a multidisciplinary team led by the Senior Program Manager, and contribute to enhanced support frameworks. Experience in homelessness services and strong documentation are essential for success.

Qualifications

• Minimum 3 years of experience in housing and homelessness sector preferred.
• Diploma or degree in a social services field.
• Advanced crisis intervention skills and knowledge of mental health and addiction support.

Responsibilities

• Support individuals and families in housing-focused shelter settings.
• Provide crisis intervention, strengths-based supports, referrals and advocacy.
• Maintain professional communication and thorough documentation.
• Uphold Housing First principles and trauma-informed, harm-reduction approaches.
• Assist with training and onboarding of shelter staff as directed by the Senior Manager.
• Ensure compliance with health and safety policies.

Skills

Crisis intervention

Housing-focused case management

Trauma-informed care

Harm reduction

Communication skills

Education

Diploma or degree in social services-related field

Job description

Good Shepherd Centres Barton-Tiffany Emergency Shelter is seeking dedicated housing-focused case managers to support residents in a shelter setting. You will provide crisis intervention, advocacy and referrals, helping clients achieve housing stability.

Join a multidisciplinary team led by the Senior Program Manager, and contribute to enhanced support frameworks. Experience in homelessness services and strong documentation are essential for success.