Shelter Support Staff - Overnight Shelter Program

The Salvation Army Southern California; Seattle (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation and sick time

Retirement plans

Job summary

The Salvation Army Southern California is seeking a Shelter Support Staff member in Seattle, WA, with a 7:15pm–5:45am schedule and a pay rate of $25.05/hour. The role is regular full-time/non-exempt and requires in-person interviews in Seattle.

Responsibilities include client intakes, crisis response, safety rounds, and collaboration with the King County Shelter Program. Education requires a HS diploma or GED and at least 6 months of public contact/customer service experience; WA driver’s

Qualifications

• HS Diploma or GED is required.
• Minimum of 6 months experience in public contact/customer service.
• Experience in social service shelter/residential preferred.
• WA Driver’s License preferred.

Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service.
• Provide assistance to residents to ensure a safe environment, including compliance with rules.
• Conduct periodic walking inspections of all areas of the facility to identify hazards and initiate corrective actions.
• Respond to emergency situations, making independent decisions within policy guidelines.
• Provide crisis intervention and institute security procedures; notify police, fire, EMS and supervisory authorities as needed.
• Conduct client intakes and departure processes per department policy.
• Provide orientation, support, and supervision to staff and volunteers.
• Aid in training of new staff and volunteers as needed.
• Collaborate with Salvation Army staff and external agencies respectfully.
• Maintain case records and required forms and reports per policy.

Skills

Customer service

Crisis intervention

Communication

Security awareness

Driver's License

Education

HS Diploma or GED

Job description

Location: SoDo (1039 6th Ave S, Seattle, WA 98134)

Schedule: Sunday, Wednesday-Friday, 7:15pm - 5:45am

Pay: $25.05/hour

Status: Regular Full-Time/Non-Exempt

• Applicants must be available for in-person interviews in Seattle, WA.

The Shelter Support Staff are responsible for completion of various assigned tasks including, but not limited to scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Support Staff works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de‑escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.

Duties & Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service
• Provide assistance to residents to ensure a safe environment, to include compliance with rules and
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, ) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as
• Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support, and supervision to
• Assist with the orientation and training of new staff, volunteers, and
• Work cooperatively with other Salvation Army staff and
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive
• Participate in staff
• Maintain case records and required forms and reports in prescribed
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, snacks for guests, when
• General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned.
• Work with Janitorial staff as assigned.
• Perform other duties as requested.

Education & Experience

• HS Diploma or GED
• Minimum of 6 months experience in public contact/customer service
• Experience in social service shelter / residential preferred
• WA Driver’s License preferred

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

• A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.
• Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.
• Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.
• Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.
• Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.
• Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
• Paid Holidays: 13 designated holidays + 1 floating holiday per year

Paid Vacation

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.