Shelter Support Staff - SoDo

The Salvation Army USA Western Territory; Seattle (WA); On-site; USD 28,469 - 40,547; Full time

Benefits offered by this job

Paid holidays

Vacation time

Medical, vision, and dental insurance

Retirement plans

Job summary

A community service organization is seeking a Shelter Support Staff member in Seattle to respond to crisis calls, conduct client intakes, and ensure a safe environment for residents. Applicants should have a High School diploma and relevant experience in customer service or social services. The position offers competitive pay and various employee benefits, including health insurance and retirement plans.

Qualifications

• Minimum 6 months experience in public contact or customer service.
• Experience in social service shelter/residential settings preferred.
• WA Driver's License preferred.

Responsibilities

• Respond to crisis and inquiry telephone calls.
• Assist residents to ensure a safe environment.
• Conduct periodic inspections of the facility.
• Respond to emergency situations.
• Conduct client intakes and departure processes.
• Provide orientation, support, and supervision to clients.
• Assist with the orientation and training of new staff and volunteers.
• Maintain case records and required documentation.
• Perform general cleaning of the facility.

Skills

Customer service

Crisis management

Facility maintenance

Education

High School Diploma or GED

Job description

Location: SoDo (1039 6th Ave S, Seattle, WA 98134)

Schedule: Wednesday-Sunday, 10:00 pm - 6:30 am

Pay: $25.05 / hour

Status: Regular Full-Time / Non-Exempt

Applicants must be available for in-person interviews in Seattle, WA.

The Shelter Support Staff are responsible for various tasks including scheduling client intakes via telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds. They work closely with participants of the King County Shelter Program, providing basic needs, services, or de-escalating negative client interactions. The position receives supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.

Duties & Responsibilities

1. Respond to crisis and inquiry telephone calls by providing support, information, and referrals to social services.
2. Assist residents to ensure a safe environment, including compliance with rules.
3. Conduct periodic inspections of the facility to identify hazards, inappropriate behavior, needed repairs, or other notable conditions.
4. Respond to emergency situations, making decisions within policy guidelines, and providing timely notifications to emergency services.
5. Conduct client intakes and departure processes as required by department policy.
6. Provide orientation, support, and supervision to clients.
7. Assist with the orientation and training of new staff and volunteers.
8. Work cooperatively with other Salvation Army staff and represent the programs to community agencies.
9. Maintain case records and required documentation.
10. Comply with Salvation Army policies and procedures.
11. Prepare water, coffee, snacks for guests as needed.
12. Perform general cleaning of the facility, including bathrooms, sleeping areas, and common areas.
13. Work with janitorial staff as assigned.
14. Perform other duties as requested.

Education & Experience

1. HS Diploma or GED.
2. Minimum 6 months experience in public contact or customer service.
3. Experience in social service shelter/residential settings preferred.
4. WA Driver's License preferred.

The job description provides an overview of the responsibilities and qualifications. Management may revise duties as needed.

Benefits

Includes paid holidays, vacation, sick time, medical, vision, and dental insurance.

Health Insurance

Low bi-weekly premiums for employee-only coverage. Kaiser HMO available in Kaiser areas; Anthem EPO/PPO outside Kaiser areas. Voluntary +1 and +family coverage at additional cost. Dental insurance offered.

Retirement Plans

Employer-funded Money Purchase Pension Plan, with 50% vesting at five years. Voluntary 403(b) plan also available.

Parental Leave

40 hours of paid leave for qualifying events.

Sick Leave

12 days annually, accruing from day one, available after three months of service.

Paid Vacation

• Two weeks annually for non-exempt positions.
• Four weeks annually for exempt positions.
• Accrued after six months of service.

Paid Holidays

13 holidays plus 1 floating holiday per year.

The Salvation Army is an evangelical Christian organization committed to meeting human needs without discrimination. It is an equal opportunity employer, including protected veterans and individuals with disabilities.

This employer complies with federal employment laws and provides rights information via the Department of Labor's "Know Your Rights" notice.