Shelter Support Staff (Full-Time)

Carroll County, Inc.; Westminster (MD); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Carroll County, Inc. is seeking a Shelter Support Staff member to provide overnight, compassionate support to individuals and families experiencing homelessness. You will help participants take steps toward stability and self‑sufficiency within a safe shelter environment.

This role requires strong communication, de‑escalation abilities, and basic computer skills, with a focus on trauma‑informed care and careful documentation in HMIS. Valid driver’s license and proof of insurance are required.

Formación

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to de‑escalate challenging situations.
• Basic computer proficiency (Microsoft Office).
• Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history.

Responsabilidades

• Provide overnight coverage to ensure a safe environment for shelter participants.
• Use motivational interviewing and trauma‑informed care to assist participants in following shelter guidelines and achieving goals.
• Conduct hourly safety checks and monitor security; respond to crises as needed.
• Complete shift reports and maintain records in HMIS; communicate with the next shift.

Conocimientos

Interpersonal skills

Communication

De‑escalation

Basic computer skills

Educación

High school diploma or equivalent

Herramientas

HMIS

Descripción del empleo

Make a Difference Every Night

Join Human Services Programs of Carroll County (HSP) and be part of a mission-driven team working to ensure homelessness in our community is short, rare, and non-recurring. As a Shelter Support Staff member, you will provide compassionate, hands‑on support to individuals and families experiencing homelessness, helping them take steps toward stability and self‑sufficiency.

What You’ll Do

• Be a steady presence: Provide overnight coverage to ensure a safe, supportive environment for shelter participants.
• Promote dignity and respect: Use motivational interviewing and trauma-informed care to assist participants in following shelter guidelines and achieving their goals.
• Ensure safety and order: Conduct hourly safety checks, monitor security systems, and respond calmly to crises, contacting Mobile Crisis or emergency services when needed.
• Keep things running smoothly: Complete shift reports, maintain accurate records in HMIS, and communicate effectively with the next shift.
• Maintain a welcoming space: Oversee cleanliness of common areas, bedrooms, and facilities; assist with intake and exit processes for participants.

What We’re Looking For

• Education: High school diploma or equivalent.
• Skills: Strong interpersonal and communication skills, ability to de‑escalate situations, and basic computer proficiency (Microsoft Office).
• Experience: Comfort working with individuals facing barriers such as mental illness, substance use, trauma, or criminal history.
• Other Requirements: Valid driver’s license and proof of insurance.

Why Join HSP?

• Impact: Every shift you work helps create a safer, more hopeful community.
• Growth: Gain valuable experience in human services, crisis intervention, and community support.
• Teamwork: Work alongside passionate professionals committed to ending homelessness in Carroll County.