Shelter Support Professional PT Weekends

Mid-Maine Homeless Shelter; Waterville (ME); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Paid Time Off

Holidays

403(b) Retirement Plan

EAP

Mileage Reimbursement

Training & Development

PSLF eligible employer

Advancement opportunities

Job summary

Mid-Maine Homeless Shelter & Services is seeking a part-time Shelter Support Professional to provide compassionate, non-judgmental support to guests with complex needs in a low-barrier, safe environment. The role emphasizes crisis response, safety, and advocacy, with responsibilities including intake, observation, documentation, and teamwork across care managers.

The position requires a high school diploma or equivalent and experience with mental health, substance use, or homelessness

Qualifications

• Strong observational and situational awareness skills.
• Familiarity with trauma-informed and harm-reduction care practices.
• Clear written and verbal communication skills.
• Emotional resilience and ability to maintain professional boundaries in high-stress environments.
• Physical ability to stand, lift, clean, and perform job tasks.

Responsibilities

• Assist with client intake, screening, registration, and risk assessment.
• Observe and report changes in daily shift notes; support care plans.
• Apply trauma-informed, harm-reduction, and de-escalation techniques during crises.
• Maintain hygienic client areas and ensure safety equipment is functional.
• Record client interactions and health status in shift documentation; communicate updates to the team.
• Assist clients in accessing social, behavioral health, medical, and housing resources.

Skills

Observation

Trauma-informed

De-escalation

Communication

Emotional resilience

Professional boundaries

Safety awareness

Education

High school diploma or equivalent

Job description

Job Description

We envision a community where homelessness is rare, brief, and a one-time event. Our mission is to provide support to people experiencing homelessness by providing shelter, food, and services to low-income and vulnerable members of the Mid-Maine community.

Job Title: Shelter Support Professional

About Mid-Maine Homeless Shelter & Services (MMHSS)

Mid-Maine Homeless Shelter & Services is one of Maine’s most innovative and inclusive emergency homeless shelters. Our 48-bed, low-barrier facility welcomes everyone, including individuals struggling with addiction, mental illness, or a history of incarceration. We believe in harm reduction and supporting each guest on their journey toward stability and permanent housing. Hope starts here.

Vision

Our vision and mission are based on three core values:

1. We believe in theinherent strength of the people we serveand trust they are able to determine the course of their lives and achieve housing stability;
2. We believe in building relationships of mutual trust and respect by recognizing the right of self-determination of everyone and ensuring that underrepresented voices are given an opportunity to influence decisions and speak their truth;
3. We believe that simple, decent, and affordablehousing is a right for all peopleand is necessary for building and sustaining healthy communities

Position Summary

The Shelter Support Professional provides compassionate, non-judgmental support to individuals with complex needs, including those experiencing mental health challenges, substance use, housing instability, or a history of trauma—within a low-barrier care environment. This role ensures safety, promotes stability, and supports both psychosocial and basic health needs of guests.

Position Types Available

• Part-time Saturdays and Sundays

Key Responsibilities & Shelter Duties

Client Intake & Assessment Support

• Assist with initial screening, registration, and risk assessment to identify acute needs (e.g., mental health, substance use, medical concerns).
• Observe and report physical, behavioral, or emotional changes in daily shift notes.
• Support the implementation of individualized care plans as directed by care management staff.

Observation & Monitoring

• Conduct continuous or intermittent observation of clients, particularly those at risk of self-harm, substance relapse, or medical decompensation.
• Maintain awareness of signs of acute distress (e.g., withdrawal, overdose, psychiatric crisis) and respond appropriately.
• Monitor adherence to safety and hygiene standards to ensure a clean and secure environment.

Crisis Intervention & De-escalation

• Apply trauma-informed, harm-reduction, and de-escalation techniques to manage conflict or distressed behavior.
• Follow standardized procedures for responding to medical, psychiatric, or substance-related emergencies.

Environmental Safety & Infection Control

• Maintain hygienic client areas through regular cleaning, sanitation, laundry, and proper disposal of biohazardous materials.
• Ensure all safety equipment (first aid kits, fire extinguishers, PPE) is functional and accessible.

Documentation & Reporting

• Accurately record client interactions, observations, incidents, and health status in shift documentation.
• Communicate relevant updates to the multidisciplinary team, including Shelter and Care Management staff.

Client Advocacy & Referral

• Assist clients in accessing social, behavioral health, medical, and housing resources.
• Encourage client engagement with support services and case management.

Team Collaboration & Professional Development

• Participate in clinical supervision and staff meetings.
• Maintain competency in all required trainings (e.g., MANDT, First Aid/CPR, Mental Health First Aid, Bloodborne Pathogens).

Required Skills & Qualifications

• High school diploma or equivalent (additional behavioral health or peer support certification preferred).
• Experience working with individuals facing mental health, substance use, or homelessness challenges.
• Strong observational and situational awareness skills.
• Familiarity with or willingness to learn trauma-informed and harm-reduction care practices.
• Clear written and verbal communication skills.
• Emotional resilience and ability to maintain professional boundaries in high-stress environments.
• Physical ability to perform job duties (standing, lifting, cleaning, etc.).

Benefits (32 hours per week for FT benefits)

• Competitive pay
  
• Health Insurance
• Dental & Vision Insurance
• Generous Paid Time Off-4 weeks preloaded after 90 days
• 13 Paid Holidays
• 403(b) Retirement Plan
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Mileage Reimbursement
• Ongoing training and professional development (including MANDT, CPR/AED, Radical Candor, NARCAN)
• Public Service Loan Forgiveness (PSLF) eligible employer
• Opportunities for advancement within a growing organization

Working Conditions

• Shift work required, including nights, weekends, and holidays.
• The work environment may be unpredictable, with guests presenting intoxicated, in withdrawal, or in psychiatric crisis.

Equal Employment Opportunity Statement

Mid-Maine Homeless Shelter & Services (MMHSS) is an Equal Employment Opportunity (EEO) employer.
MMHSS prohibits discrimination or harassment based on race, color, religion, sex (including pregnancy, gender identity or expression, and transgender status), national origin, sexual orientation, disability, age, genetic information, marital status, parental status, political affiliation, or retaliation based on prior protected EEO activity. Harassment—sexual or otherwise—will not be tolerated.