Shelter Resident Assistant

Volunteers of America Upstate NY; City of Ithaca (NY); Sur place; USD 28 000 - 40 000; Temps partiel

Résumé du poste

Volunteers of America Upstate NY is seeking a Shelter Resident Assistant for a seasonal position from November 2026 to April 2027. The role supports shelter residents, helps create a safe environment, and collaborates with management, case managers, and intake coordinators.

You will assist with daily shelter operations, meals, activities, laundry, records, and crisis response. Must have high school diploma, strong communication, basic computer skills, and ability to obtain CPR/First Aid.

Qualifications

• Strong communication and interpersonal skills in crisis situations.
• Basic computer skills are required.
• Ability to obtain adult first aid/CPR certification.
• Ability to work in a changing and challenging environment.

Responsabilités

• Provide empathetic, compassionate and non-judgmental assistance to families in crisis.
• Assist, oversee and implement daily shelter program and activities, including meal distribution, recreational programs, laundry, programming, chores and room turnover.
• Handle crisis situations calmly following established procedures.
• Maintain accurate records, including shift logs, incident reports and policy violations.
• Communicate effectively with shelter management and participate in mandatory trainings.
• Monitor facility, answer phones, conduct rounds and view cameras; assist with intakes and discharges as necessary.
• Complete daily room inspections and turn over rooms when clients leave; assist coworkers as needed.

Connaissances

Communication skills

Interpersonal skills

Basic computer skills

CPR/First Aid certification

Formation

High School Diploma or GED

Description du poste

Please note: this is a seasonal (temporary) position. Approximate employment dates are November 2026 to April 2027.Position Title: Shelter Resident AssistantSalary: $25/ hourShift: Morning, Afternoon, Evening (Evening Shift $1.00 Shift Differential)Reports to: Shelter Program DirectorExempt/Non-Exempt Status: Non-ExemptJOB SUMMARY:The Shelter Resident Assistant is responsible for providing support to shelter residents and help create a safe environment for clients. The Resident Assistant is a vital part of the team, works alongside management, case managers and intake coordinators to help ensure all paperwork is completed and clients have what they need for a successful stay.ESSENTIAL JOB FUNCTIONS:Provide empathetic, compassionate and non-judgmental assistance to families in crisis. Offer emotional support, actively listen and build rapport with families.Assist, oversee and implement daily shelter program and daily activities, including meal distribution, recreational programs, laundry room facilitation, programming, chores, room turnover and other shelter activities.Assist with meal preparation, serving and clean up during designated meal times.Handle crisis situations calmly and efficiently, following established proceduresWork collaboratively with team members to address immediate concerns and ensure the safety of clientsEnforce shelter rules and policies consistently and fairlyMaintain accurate and up to date records as required, including daily shift logs, incident reports and rule violations.Communicate effectively with the shelter management teamCheck email during every shiftAttend and participate in all mandatory meetings and trainings.Assist with intakes and discharges as necessaryMonitor facility, including answering phones, conducting rounds and viewing cameras.Complete daily room inspections per shelter policies to ensure safety, cleanliness and shelter rules are being adhered to by clients.Turn over rooms when clients leave, including laundry and cleaning as necessary.Assist coworkers with responsibilities as needs arise.Other duties as requested to benefit client and programsEDUCATION & QUALIFICATION REQUIREMENTS:Minimum of High School Diploma/GED required.Strong communication and interpersonal skills, including working with those in crisis and vulnerable populations requiredBasic computer skills required.Ability to obtain adult first aid/CPR certificationAbility to work in a changing and challenging environmentPHYSICAL REQUIREMENTS:The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performing the duties of this job require occasional walking and standing in and around the office. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk and hear is required. The ability to climb stairs is essential.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions are exposed to communicable diseases and are required to function around behavioral concerns.The majority of essential duties are performed indoors, in a normal office environment. The noise level in the work environment is usually moderate. The employee may be asked to travel between sites or transport participates and may be exposed to outdoor elements.RESPONSIBILITY OF OTHERS:The employee has no direct responsibility/supervision of other staff.LIMITATIONS AND DISCLAIMER:The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.EEO POLICY STATEMENT:The Volunteers of America of Western New York is an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed.