SHELTER SUPPORT COORDINATOR

NYC Department of Social Services; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

The NYC Department of Social Services, Housing Services Administration, seeks a Community Coordinator to support shelter rehousing through staff training, process curriculum, and provider collaboration. The role focuses on improving rehousing practices, client outcomes, and coordination with partner agencies.

Hours: Monday–Friday, 9am–5pm. Residency requirements apply. You will work with providers to address barriers and guide clients toward affordable housing and available benefits.

Qualifications

• Bachelor's degree and two years of experience in community work or related duties.
• High school diploma with six years of related experience.
• Equivalent combination of education and experience with at least one year at the described level.

Responsibilities

• Provide consultation and training to provider staff to strengthen rehousing service knowledge and capacity.
• Develop and outline a support curriculum for the rehousing process.
• Conduct site visits and assessments to identify gaps and recommend improvements.
• Review performance data and prepare reports for leadership and provider management.
• Participate in meetings with providers to address challenges related to client exit strategies and income verification.
• Guide clients and staff on identifying affordable housing options and accessing government benefits.

Education

Bachelor's degree

High school diploma or equivalent

Equivalent education/experience

Job description

Salary Range: $62,868.00 - $72,298.00

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.

The Human Resources Administration (HRA) is recruiting for one (1) Community Coordinator to function as a Shelter Support Coordinator, who will:

• Provide consultation and training to provider staff to strengthen knowledge and capacity around rehousing services for the shelter population, including guidance on rental packet preparation and client assessments.
• Develop and outline support curriculum covering the rehousing process, including documentation requirements, case preparation, and coordination with Concierge staff.
• Conduct site visits and assessments to identify gaps, evaluate resources, and recommend improvements to support effective rehousing practices.
• Review performance management data and site-level metrics, preparing reports and scorecards for leadership and provider management.
• Participate in meetings with providers and management to address challenges related to client exit strategies, income verification, and other rehousing barriers.
• Provide recommendations to address housing discrimination concerns and troubleshoot financial or subsidy-related issues impacting placements.
• Guide clients and staff on identifying affordable housing options and accessing government benefits, including making referrals to partner agencies and external resources.

Hours/Schedule: Monday-Friday 9am-5p

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to \"1\" or \"2\" above. However, all candidates must have at least one year of experience as described in \"1\" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.