Coordinator for the Division of Tenant & Owner Resources (Home TBRA Program)

New-York-City-Department-of-Housing-Preservation-; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

The City of New York’s Department of Housing Preservation and Development is seeking a Community Coordinator to support the Division of Tenant and Owner Resources. You will coordinate programs, collect and verify client information, and liaise with landlords, tenants and relevant agencies.

The position is grant funded for two years, requires NYC residency, and expects adherence to HUD rules and local policies. Evening and weekend work may be required.

Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities; or
• High school graduation or equivalent and six years of experience in community work or community centered activities; or
• Education/experience equivalent to 1 or 2, with at least one year of experience as in 1 above.

Responsibilities

• Manage own workload independently.
• Train, manage and ensure staff comply with federal and local guidelines.
• Communicate accurate information to landlords, tenants and the public.
• Supervise staff, approve timesheets and conduct performance reviews.
• Respond to inquiries and work with senior management on operations.

Skills

Excellent communication

Analytical skills

Organizational skills

Interpersonal skills

Bilingual a plus

Driver's license preferred

Education

Bachelor's degree in related field

Tools

Word

Excel

Access

Job description

About the Agency:

The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City.

As the nation’s largest municipal housing agency, HPD is responsible for building and preserving affordable housing, protecting tenants from harassment and displacement, and holding landlords accountable across the five boroughs. Under Commissioner Dina Levy and the Mamdani Administration, HPD is pursuing an ambitious housing agenda focused on the needs of New York’s tenants. With a broad set of tools including standards enforcement, tenant resources, and the creation of new affordable housing, HPD is committed to making New York City a more affordable place for renters and homeowners alike.

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies are local, state or federally funded. HPD is also working on new programs that will expand its populations served with rental assistance, some examples of these programs may include NYC 15/15, HOME TBRA and HAVP. The largest program administered is the federal Section 8 or the Housing Choice Voucher (HCV) program, which provides funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. The federally funded HOME Investment Partnerships Program (HOME) permits HPD to create flexible programs that provide assistance to individual households to help them afford the housing costs of market-rate units. These programs are known as "Tenant-Based Rental Assistance," or TBRA. HPD’s HOME TBRA program will work in a similar way to the Section 8 program, providing tenant-based rental assistance in privately owned housing.

Your Impact:

Coordinators in the Division of Tenant and Owner Resources report directly to the Director or the Deputy Director of the Program. Coordinators plan, implement, coordinate, monitor and/or evaluate program and events which provide important and instrumental services to program participants in the communities served. Additionally, they supervise and coordinate the work of a team in a unit, run reports to monitor and track productivity and efficiency of the team, meet with landlords, tenants, management firms and related parties. Coordinators work closely with the Unit’s Project Managers, team Leaders and case managers to complete special projects and assignments, communicate with public and other entities to relay program policies and regulations as needed. Coordinators must obtain and process client information and transactions in compliance with Federal HUD Rules and Regulations.

Your Role:

• Be able to work independently and manage own workload.
• Train, manage and ensure that staff is working within federal regulatory and local policy guidelines.
• Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants and general public as well as community leaders and other governmental entities.
• Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback as review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures.
• Respond to inquiries; and working with the senior management team to implement and maintain best practice operations
• Review various types of financial documents.
• Attend meetings, conferences and training as required. May represent the Division at community events and workshops.
• Have full understanding of the various steps of the subsidy programs’ tasks including, but not limited to: application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, filed preparation, annual and interim reexaminations, client transfers, data entry of required information into data systems.
• Work on special projects and initiatives as determined by management.
• May be required to work evenings and weekends.

Preferred skills

• Excellent communication skills (both written and oral)
• Computer knowledge (Word, Excel and Access)
• Strong analytical and interpersonal Skill
• Strong organizational Skills
• Knowledge of rental subsidies preferred
• Bilingual a plus
• A NYS Driver’s License is preferred

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

This position is grant funded for a 2-year limit.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.