Shelter Supervisor

Chicanos Por La Causa, Inc.; Albuquerque (NM); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Generous Paid Holiday

Employee Recognition Program

Paid Time Off & Paid Sick Days

Free Preventative Services & Wellness

Medical, Dental, and Vision for Family

Health Savings Account & Flexible Sp.

Life + Disability options

Employee Assistance Program

401(k) Retirement Plan

Tuition Reimbursement for qualifying

Mileage & Cell Reimbursement for roles

Identity Theft Protection & Voluntary

Job summary

Gateway West is Albuquerque’s largest shelter, serving around 600 people each night. As Homeless Shelter Supervisor, you will oversee daily operations, ensure a safe and welcoming environment, supervise staff, coordinate 24/7 coverage, provide coaching and training, and manage crisis situations to support residents.

You will collaborate with community partners to connect residents with resources that lead to safe, stable housing, applying trauma-informed care and strong leadership to a diverse

Qualifications

• High School Diploma
• Minimum of 2 years in social services or shelter management, with at least 1 year in a supervisory role
• Strong understanding of homelessness issues, social services, and local community resources
• Excellent leadership, communication, and interpersonal skills
• Proficient in Microsoft Office, Excel, and HMIS data base
• Strong organizational and problem-solving abilities
• Commitment to supporting individuals experiencing homelessness
• Ability to work effectively with diverse populations, demonstrating cultural competence
• Capacity to handle crisis situations calmly and effectively

Responsibilities

• Oversee daily shelter operations
• Supervise staff, coordinate 24/7 staffing coverage, provide coaching and training
• Manage crisis situations
• Ensure services and operations meet program standards
• Connect residents with resources that support their transition to safe, stable housing

Skills

Leadership

Communication

Interpersonal skills

Crisis management

Cultural competence

Problem-solving

Education

High School Diploma

Tools

Microsoft Office

Excel

HMIS database

Job description

Posted 10/16/2026

Minimum Salary: $ 29.5

Maximum Salary: $ 29.5

Gateway West | Homeless Shelter Supervisor

“YOU lead the team that helps create a safe place for people to take their next step.”

Gateway West is Albuquerque’s largest shelter, serving an average of 600 people per night. The shelter provides low-barrier, trauma-informed overnight services, meals, safe sleeping accommodations, transportation, and access to case management and supportive services.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

You will oversee daily shelter operations while ensuring a safe, welcoming, and supportive environment for residents. You will supervise staff, coordinate 24/7 staffing coverage, provide coaching and training, manage crisis situations, and ensure services and operations meet program standards.

You will also work with community partners and service providers to connect residents with resources that support their transition to safe, stable housing.

WHO YOU ARE?

You are a compassionate and confident leader who can remain calm under pressure. You understand homelessness, trauma-informed care, and community resources, and you can effectively lead a diverse team in a fast-paced environment.

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education/Experience:

• High School Diploma
• Minimum of 2years in social services or shelter management, with at least 1yearin a supervisory role

Other Requirements:

• Strong understanding of homelessness issues, social services, and local community resources
• Excellent leadership, communication, and interpersonal skills
• Proficient in Microsoft Office, Excel, and HMIS data base
• Strong organizational and problem-solving abilities
• Commitment to supporting individuals experiencing homelessness
• Ability to work effectively with diverse populations, demonstrating cultural competence
• Capacity to handle crisis situations calmly and effectively

WHAT DOES CPLC OFFER YOU AS A VALUED EMPLOYEE?

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

Full-time employee’s benefits below:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• 401(k) Retirement Plan
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents : Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Actwebpage.